TDK DVD-R

Dear Sirs=20

I bought 2 spindle boxes of 50 TDK DVD-R, 1-16x speed, 4.7GB data/video =

DVDs. When I tried to write a video using my PC internal DVD writer =

Pioneer Model No.DVD-RW DVR-112D these TDK dvds were not even recognised =

by this dvd writer. I then tried my other Internal DVD writer a Sony =

DVD-RW DW-Q28A. This time although the video was written on the DVD, =

the resulting video was unwatchable both on the PC and also on a =

standalone DVD player. The picture stutters all the time and freezes. =

I tried a Samsung External DVD writer but the results were the same. I =

also gave some of these discs to friends of mine who have different dvd =

writers and different pcs and standalone dvd players but the results =

were exactly like mine. My PC is a Dell Dimension Model 4550.

I therefore asked the help of the TDK Support team by filling in the =

form provided by TDK-Europe.com. and submitted it on 9th August. I =

received a no-reply e-mail and advised me that a member of the support =

team would contact me within two business days. They assigned me a query =

ticket (TDK-070819-002). No one cared to contact me or answer my query =

and so 12 days later I again completed their online form and resubmitted =

my query, quoting my original TDK query ticket No. Surpisingly enough I =

received another no-reply e-mail promising me that I will be contacted =

within 2 business days and another query ticket (TDK-070817-001) issued. =

After 5 days without any answer I tried the same procedure again and =

again I received a no-reply e-mail promising me contact within 2 =

business days and again a different query No was issued. Finally I =

contacted TDK USA who informed me that they can do nothing about the =

matter. They told me to try and recontact TDK Europe. They told me =

that TDK Europe is based in Luxemburg.

I feel very hurt the way TDK Europe have completely ignored me. It =

would be good for TDK Luxemburg to know that Malta is a full member =

state of the European Union and I as Maltese have got the same right as =

any other european citizen and expect to be treated as such

I thank you and send you my regards

Joseph Mizzi