DHL/ Domestic Delivery

DHL/Rochester, Ny

I never use DHL unless it is the only option, as with Dell - I really wish

they would change providers. Besides the fact that DHL's customer service

is lacking, such as an obvious absence of care, and a rude demeanor, their

actual delivery people are ridiculously lazy. We have the same delivery

driver at my apartment building for all DHL deliveries. That being the

case, you would think he would understand the intercom system that is used

to get to any of the apartments. Yet every time I have a DHL delivery, I

look up the tracking number to see that the driver claimed that "Consignee

premises closed. Will attempt again next business day." I was here, all

day, just like every other time they claim I am not here. When calling

customer service to explain, yet again, that I should not have to call to

cause a stink every time I have a DHL delivery, I was informed that I should

"put the driver on the spot and ask him why he cannot figure out how to

deliver to me." Way to throw off any responsibility there.

I HATE DHL.