Bob's Discount Furniture

Hello,

I purchased a couch and chaise lounge from Bobs in May at their Totowa, =

NJ store,and it was delivered on June 6. The cushions are sagging and =

the material is loose to the extent that there are deep creases in the =

material. It looks more like three years old then three months old. I =

called customer service today and I was told a technician is coming out =

on Sept. 15 to look at it and make an assessment. I was given a three =

month "free ride" with the payment of the merchandise and now I have to =

pay in full to avoid finance charges. I don't know what to do. If I =

pay, I am stuck with the merchandise. If I don't pay, I will owe =

finance charges which I do not want to pay. His merchandise is =

definitely inferior yet he clearly states on the little invoice =

portfolio that he gives to you that is merchandise is of high quality =

with discount prices, etc. Has anyone had a similar problem? If the =

technician agrees with me, will I get any restitution?

Elaine Del Vecchio