Bob's Discount Furniture

Hello,

I purchased a couch and chaise lounge from Bobs in May at their Totowa, =

NJ store,and it was delivered on June 6. The cushions are sagging and =

the material is loose to the extent that there are deep creases in the =

material. It looks more like three years old then three months old. I =

called customer service today and I was told a technician is coming out =

on Sept. 15 to look at it and make an assessment. I was given a three =

month "free ride" with the payment of the merchandise and now I have to =

pay in full to avoid finance charges. I don't know what to do. If I =

pay, I am stuck with the merchandise. If I don't pay, I will owe =

finance charges which I do not want to pay. His merchandise is =

definitely inferior yet he clearly states on the little invoice =

portfolio that he gives to you that is merchandise is of high quality =

with discount prices, etc. Has anyone had a similar problem? If the =

technician agrees with me, will I get any restitution?

Elaine Del Vecchio

Comment On This

Their furniture is definitely the WORST QUALITY I have ever seen! I was going to buy somewhere else, until everyone kept talking me into going to Bob's (Brookfield, CT) The color sectional I wanted (or rather settled for) wasn't in stock - so I had to wait almost 3 months before it was finally delivered - but that's not even half of it.

I have never seen such POOR QUALITY/ WORKMANSHIP in my life! I don't see how they can advertise that they beat the competition . . . who might that be? Salvation Army is the only place I can think of that would have anything to compare!

The fabric is so THIN, you can actually see the frame behind it, and then it's loose on top of it - waiting to see how long it'll take to rip open.

The sectional pieces DON'T MATCH UP & HAVE GAPPING HOLES BETWEEN THE SECTIONS, that is, if they're even the same size.

The seat cushions have SUBSTANDARD FOAM that has PERMANENTLY BOTTOMED OUT only after a few months use & they are only covered w/ FABRIC ON ONLY ONE SIDE - the other side has some CHEAP BLACK LINING fabric (that they actually use on the bottom of the couch to cover the frame) - so you CAN'T EVEN FLIP THE CUSHIONS for even wear.

The back pillows are also CHEAPLY MADE/ LOOKING with zippers that don't sit flush & stab you every time you sit down. The interior filling isn't enclosed in a liner, so it's not exactly feasible to wash them if need be - or you just have a big pile of stuffing all over the room.

The PULL OUT BED is enough to cause SERIOUS PHYSICAL HARM should you roll over the wrong way, with a VERY SHARP METAL FRAME THAT STICKS UP HIGHER THAN THE MATTRESS OR COUCH, with a HUGE SPACE on the side next to the couch AND head of mattress - so if you have kids, I could easily see them GETTING A LEG CAUGHT/ BREAKING if not seriously careful moving around it.

Never noticed the PLASTIC LEGS on it until it got here either.

And the WORKMANSHIP upholstering it in general is the absolutely shabbiest job I've ever seen - have to make sure it's against the wall so no one can see the STAPLES & HOW POORLY THE CHEAP FABRIC IS LINED UP *SORT OF*, nevermind where it's NOT EVEN FASTENED ALL THE WAY AROUND. WATCH OUT FOR THOSE STAPLES STICKING OUT ALL OVER THE PLACE TOO - they're definitley SHARP!

A couple of grand for the BIGGEST PIECE OF JUNK I'VE EVER SEEN!