Aeromexico

I bought a ticket in March for June 24, 2007 travel on AeroMexico. Upon arr=

ival to the airpoprt, I was told that my ticket had been cancelled by the a=

gency on June 2 due to my failure to pay for the ticket. The agent told me =

that there was nothing she could do and I had to take it up with the agency=

. When I bought my one way ticket, I had also bought a round trip ticket fo=

r my husband, which had not been cancelled. Neither one of us travelled, an=

d the next morning we went to complain with the travel agent, who after som=

e research with SABRE, which is the system he used to book my ticket and al=

so the system used by Aeromexico, discovered that the ticket had been cance=

lled on June 24, at the Oaxaca airport, by the airline agent and that the e=

ntry about the June 2 cancellation had been made on June 24, at the Oaxaca =

airport. So, the airline reacommodated us, and the ensuing trip left us str=

anded for a night in Atlanta with no free hotel which was promissed to us b=

y the Aeromexico agent in Mexico city. I have been fighting with the airlin=

es Customer service for 2 months now to try and get some compensation for w=

hat I suffered as a result of their agent lying to me and not letting me t=

ravel on my ticketed date. I will not give up although I get the feeling th=

at they hang up on me on purpose and they have been ignoring my emails sinc=

e the beginning og my comlaint process. After I get my free ticket from the=

m, I will NEVER use this airline again. Aeromexico has the worst customer s=

ervice I have ever experienced. If anyone knows how I can make a formal co=

mplaint about how I have been treated please let me know.

Katherine BautistaKatedoo AT hotmail.com =