Symantec Technical Support vanished !

Dear Complaints desk Manager,

Symantec Support is dead . It disappeared in the Bermuda triangle. No

survivors.

I was discussing two problems using email support, both having a subject

"ticket number".

Way too much emails (as usual) because Symantec support has always been

lousy, slow and unefficient anyway.

Both issues were stopped by Symantec with a last message asking me to

re-introduce my requests on the website, because they started a "much

better" service to help customers. They apologized for the inconvenience.

Any attempt to continue the pending conversations were aborted with the same

automated message !

I reintroduced both requests on the website, giving Symantec the pending

ticket numbers.

The proces of finding and asking support on the website is somehow like

Mission Impossible.

I introduced my requestst again and again, but the only reaction was each

time another automated response to acknowlegde the request, followed by .

nothing more.

Most Symantec products have countless problems and service does not exists.

Like many other customers are writing on the Internet, I will never buy

anything from Symantec again !

Best regards,

Georges Vanhove

Belgium

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