Movie Gallery Video Rental

Movie Gallery - Avon, NY

8-22-2007

Several weeks ago my wife and children had rented two children's movies

from Movie Gallery in Avon, NY. This past Saturday I rented another

movie and was notified at that time that the movies rented previously

were still outstanding. Upon returning home we searched the house and

found the movies. During the time that had elapsed between renting the

movies and my return to the video store we had not received any

notification from Movie Gallery that these movies were late, either by

phone or mail. We truly believed at that time that we had returned

them.

I promptly returned to the Avon store the next day with the movies and

met with the clerk on duty at that time. I explained what had happened

and asked if given the amount of time that had elapsed, if I could

purchase the movies instead. She replied that I could, came back to me

with a price ($27) which I paid and then I left with the movies. At

that point I believed this whole matter settled.

The following day the store manager called to inform me that the clerk

had no right to sell me the movies and that the amount I had paid only

covered the past due rental fees. I explained to her that the whole

reason I offered to purchase the movies was to do so in lieu of the

rental fees. This is basically the same program that Blockbuster offers

so it is not anything unusual. She became extremely rude at that point

and took the position that according to the computer I was still renting

the movies. I let her know that as far as I am concerned I bought the

movies and would not be returning them.

I am astounded that Movie Gallery would treat a loyal customer in this

manner. We have been renting movies from this store since they opened

over 3 years ago. I estimate we have spent well over $1,000 on various

movie and video game rentals during that time. I sent a letter to

Jeffrey Stubbs, the Chief Operating Officer at Movie Gallery regarding

this matter but have not received a response as of today. I have

however received an invoice from Movie Gallery for $55.13 for these

movies which I intend to dispute and will not pay. Unless this matter

is resolved to my satisfaction we will definitely avoid any future

business with this company.

Comment On This

As long as you have a receipt proving you bought the movies they can't do anything! One of their Employees sold you those movies on their behalf therefore you are in the clear..threaten to get a Lawyer and take them to court and sue them for harassment..you can get more from them then they can get from you, but you need the receipt..if they ask for the receipt make a copy and send it to them or take it to them..whatever you do don't give them the original!! If you didn't get a receipt or you threw it away or lost it then you are screwed!