Delta Airlines/Flight

To whom it may concern:

I have been dealing with Delta Airlines billing issues for the last week

and a half. I purchased a ticket for about $180 but am showing a charge

of $410.40.

I was originally quoted a military rate of approximately $400 for a

flight from Omaha to Houston (connecting in Atlanta). At that time, I

told the representative helping me that I also had a voucher from

past/canceled flight of approximately $220 which would bring my ticket

price down to approximately $180. She told me that I should go to the

ticket counter at OMA and pay for it there to show my ID. However, when

I got to the airport, I had to wait for over an hour while the

representative sat on hold and tried to clear things up. She finally

was able to get things cleared up...only to tell me that she had charged

my card for $410. When I told her the military rate was right around

$400, and I had the voucher/credit to apply towards the military rate,

she said I should call the call center and have them correct the billing

issues.

I called the call center and spoke to a representative only to be put on

hold for over 10 minutes. I called back and demanded to talk to a

manager, and was assured by a manager there that the issues were taken

care of. She said that American Airlines would credit me for the

voucher and bring my price back down to the $180 range as was quoted to

me from the first time I made the reservation. Five days later I'm

still showing that $410 charge but no credit.

I simply request that the $410.40 be refunded, and that my card be

billed the military rate minus the value of the credit (applied toward

the cost of the ticket. The total charge to my American Express should

be in the vicinity of $180.

All this reminds me why I never fly Delta...and why they are going

bankrupt...

Stephen