Capital One VISA
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Capital One VISA BASIC CONTACT INFORMATION Albert Perencin 1009 South Delaware Street San Mateo, CA 94402-1839 eve. 650.341.5134 day. 650.301.1300 email. albert_perencin AT csaa.com COMPLAINT AGAINST Capital One Visa Investigative Solutions: 1-800-887-8643 Complaint Letter: Yes Share with Media: Yes COMPLAINT DESCRIPTION I have been trying for over three months to have CapitalOne credit my refund from Lufthansa airlines for two tickets valued at $726.37 each. I have records of dozens of phone calls and many faxes. I have provided all the data necessary to process the refund. I have resubmitted requests per their instructions. After waiting 30 business days as required, I find out that nobody had researched my request and that was three weeks ago. Still nothing has been done. I am absolutely certain they are capable of the refund because they did refund me a prior ticket from Lufthansa that was cancelled two weeks prior to the ones that are outstanding. What recourse do I have? Their documentation reference number is 1219068937 and the number above is what I have been using. I am only able to speak with customer service representatives. Only twice have I been able to speak to supervisors and their assurances have been worthless. Please help! Al Perencin 650-464-6111 cellphone alperencin AT yahoo.com (secondary email) ____________________________________________________________________________________ Fussy? Opinionated? Impossible to please? Perfect. Join Yahoo!'s user panel and lay it on us. http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7 From: Message Author (click here to email author)Date: Tuesday, 28-Aug-07 22:32:50 CDT Business: Reply Online Consumer: Comment On This |
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