American Airlines/ ridiculous compensation for arriving 22 hrs late to destination

Posted on Monday, August 27th, 2007 at 3:51pm CDT by decee12a

Company: American Airlines/ ridiculous compensation for arriving 22 hrs late to destination

Category: Other

I have submitted the next complaint to American Airlines and received a

ridiculous compensation of $75... pls read below what I went through and

tell me if you agree I should be getting more back...

On June 19th, I and my 3 kids (8.5 & 6 years old and 11 month old baby)

flew with AA from SF to NY, and from there we were to catch an El-Al

flight to Israel scheduled to arrive in Tel Aviv on June 20 at 5:30pm.

Flight 178 was delayed and we arrived to NY at about 10:30pm, when my

next flight was scheduled to take off at 10:50pm. Till we got off the

plane (in terminal 9) it was about 10:40pm and we started rushing

towards terminal 4 for our next flight. However, El-Al decided not to

wait for us, and gave our seats to people from the waiting list and took

off.

You can not imagine how disappointed, tired and betrayed we felt...

AA managed to arrange seats for me and my kids on a flight to London

(FLT 142) the next morning at 8:30am. But I had to stay overnight at the

airport with my 3 kids because they could not provide us with a hotel

room since they said they were all booked. Neither did they provide us

with any food coupons. My kids fell asleep on the floor. This was the

most horrendous experience I have had. I felt so helpless and could not

believe that no-one cared to help us get through those long night hours

in the airport. Not even a drink or something to eat to give us the

feeling that someone was concerned for our welfare. The flight to London

was delayed as well. We arrived 15 mins. Before our next flight (163

with British airways), so we missed this one as well... I just couldn't

believe this was happening to me. I felt I was in the middle of a horror

movie. This time, at least, AA placed us in a hotel. We got there at

1am and left at 4:30am to get back to the airport to catch our final

plane. We arrived in Israel 22 hours later than the original schedule

(June 21 15:30pm instead of June 20 17:30pm).

Needless to say no-one had any idea where our suitcases were and I had

to file a tracking request. They arrived 3 days later on the 24th.

I feel that the airlines deserted us, did nothing to soften this harsh

situation, especially since this involved 3 small children. Traveling

with small kids is no picnic in the best of circumstances..... and here

I was absolutely helpless and unable to do anything to alleviate the

desperate feeling of abandonment.

I feel that the AA personnel at NY airport didn't show any desire to try

and help me and my kids, stranded at the airport, in an extremely

unpleasant situation. They showed no compassion to the fact that 3

little children were forced to spend the night on the airport floor, and

even an offer of food or drink were not forthcoming.

Therefore I have come out of this experience feeling desolate and hurt,

and turn to you to request compensation for what we went through.

Even if the tardiness of the flights, causing us to miss our

connections, may be put down to "circumstances out of your control", at

least the minimum we could expect would be to receive some sort of

support while awaiting re-routing. This was not realized.


1 Comment

9ab86335, 2007-11-20, 09:25AM CST

Why on Earth would you take 3 kids on a flight across the world? The airport has water fountains, and if there were no hotel rooms, what were they to do?

Anonymous

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