DirecTV- unilaterally extending contract term and unfair billing practices

DIRECTV

P.O. Box 29079

Glendale, CA 91209-9079

I had direct TV for a year. When we called to get it, they told us it was a 1- year committment. When we called to cancel after waiting through outages and poor service for a year, they decide we had agreed to a 2-year contract. Although we told them this was not what we agreed to, they said that's their policy, and they were going to charge us. They billed our final bill to our credit card, despite having told us that the card number was only to secure the return of the equipment. They refused to reverse the charge, so we had the credit card company do it. I've complained to every agency I can find, and I'm posting in the hope that everyone who gets taken by these illegal and unfair practices also complains. Enough people complained in 2006 that class action lawsuits got people some of their money back. PLEASE COMPLAIN TO YOUR STATE'S ATTORNEY GENERAL. We can force DirecTV to change if everyone works together. I have another year and a half of law school, or

I'd try to get another class action suit going myself. Above all, tell everyone you know not to use DirecTV.

Andrew Bates, CA

Comment On This

exactly the same thing happened to us here in washington state i work in customer service and have never nor will i ever treat a customer of ours as poorly as i have been treated

Comment On This

OK this is how you fix this. Write a letter to corp office disputing the commitment. Normally commitment would be waived if you are been reasonable and calmly explain to them that you where not aware of a 2 year commitment even though you did recieve a bill explaining a 2 year commitment as well as a letter confirming your commitment. Threatening them with law suit will not get you anywhere. You can also e-mail customer service and I guarantee you they will take care of it.