Comcast Cable TV NoService

My mother (age 73) and I have been trying to get Comcast in Naples, FL =

to deliver on their promise to upgrade her cable service. She lives in =

a condo development so Comcast has the cable monopoly there (how do we =

let this happen???). We visit the local walk-in Comcast location, which =

they operate to facilitate the exchange of customer cable hardware such =

as cable boxes and DVRs. The service there is accomodating and polite, =

but that doesn't put the pictures on the TV screen. =20

My sister, much more practiced at video setup than I, connected all the =

cables to Mom's new TV and comcast box. Basic channels worked, but no =

HD, and no premium channels that Mom is now paying ConCast for (spelling =

mistake intentional). Two phone calls to Customer (no)service; they =

said it was not our fault and that we should wait an hour so that the =

outage would be fixed. It wasn't. That was 12 days ago. Comcast has =

stood her up twice after saying a service person would come out for a =

service call between X:00 and X+5hours:00, a range of time so large that =

it ruins one's schedule and plays havoc with the emotions of an elderly =

person. The entire validity of an expensive TV purchase was on the line =

because it hinged on the cable signal upgrade. After the first missed =

service call, Mom got a recording from Comcast telling her of the second =

planned visit. She didn't even get the dignity of getting a real human, =

as they hid behind a recording to avoid hearing from the one who dished =

it so well to me for eighteen years (thought I love her for it).

Through a neighbor, she got a phone number to a Coral Gables service =

center for Comcast. They tried to reschedule for the following Tuesday, =

four days from the date of the phone call. Mom said that was =

unacceptable. They rescheduled her for the next evening, between 6 PM =

and 9 PM. You would think that Mom would be more of a priority to them =

than to ruin any plans for the one dependable social event of the week, =

dinner and drinks at the club tiki bar (hey, she really looks forward to =

it every week, and looking at the TV she does have left just reminds her =

of the infuriating Comcast debacle). At every contact, Comcast offers =

to credit her account some money. Not the point, and again, it doesn't =

put the picture on the screen.

Even if Comcast is on time and remedies the situation tomorrow, this is =

a shameful instance of indifference and poor customer service from =

Comcast. They are acting like the monopoly that they are, and are in =

effect tauntin us to do anything about it.

Jeff D.

Ocala, FL

windstreamocala AT hotmail.com