Comcast Atlanta

Comcast Atlanta

On Aug 20 I called to arrange to have my service transferred to a new

location on Aug 27. I had an installation appointment set for the

morning of the 27th. When I returned home from work on the 21st my

service had been disconnected from my current address, I called Comcast

and they said that the customer service rep had made a mistake and had

sent a tech to physically disconnect my service and the next available

date for reconnect was Aug 28, the day after I was moving to my new

address. I told her that this was unacceptable and she said she

understood and would pas it along to her supervisor to have it expedited

and she would call me first thing in the morning. At noon on the 22nd I

had still not heard from anyone so I called and relayed my situation to

another customer service rep who basically started the whole process

over again. I told her that this was unacceptable and I wanted to speak

to a supervisor and was told that there was none available. She said she

would have to forward my issue to Support and either she or they would

call me back. I explained to her that this is what I had been told the

day before and no one had followed up with me. She stated that there was

nothing else she could do. I called back again that day and spoke to yet

another service rep who again refused to let me speak to a supervisor

and said that when a supervisor was available that they has up to 24

hours to return my call. She was rude and again said that there was

nothing they could do. I called back a fourth time and spoke to the same

person I had spoken to the first time that day and she said that she

would credit my the $20 installation and 6 days of missed service, big

deal. I told her that all I wanted was my service reconnected and she

said that there was no way for her to contact dispatch to arrange to

have a truck sent over. On the 23rd I left my apartment and saw a

Comcast truck out front. I called and asked to speak to the same woman,

Lynette, and was told she would call me back. An hour later she called

and when I asked her about the Truck at my complex she said "Oh, I

thought you were ok with the $20 and 6 day credit so I didn't follow

up." How outrageous! Especially when there was a tech at my complex! She

again wouldn't let me speak to a supervisor and said that there was

nothing that she could do. 30 minutes later she called me back and said

"I thought I was talking to someone else with the same problem." Yet she

still couldn't do anything to expedite my service being reconnected.

Completely unbelievable.