SunTrust/ Bank checking account

SunTrust Bank Knoxville Tennessee

Did you know SunTrust rearranges transactions clearing order to maximize

their fees, why? Well in their words "to better serve their clients".

I have had an account with this bank for a few years and my balance has

been as high as $24,000 + but no more will I trust these crooks.

Sometimes things get tight, unexpected expenses dwindle the account too

low.

I called the local branch in Knoxville Tennessee to discuss why they

charged me a $70 fee on August 9th.

They said a check and a credit transaction came to them and the account

didn't have enough to cover them both. I said that it did however

have enough to cover the lower amount one but this guy revealed that

since one was larger they "moved it up to clear first, as a courtesy to

our clients we always clear the higher amounts first." I asked well if

your going to pay them both anyway why would it matter to me, looks like

the purpose in this "policy" is to charge your $35 fee for 2 items

instead of one.

"No we feel you would want to make sure the higher bill gets paid

first." Me:" Well to inform you that I would prefer you not rearrange

the transactions in order to charge more fees"

This was going no where so I hung up. I called the corporate number

1800suntrust and asked why they moved a larger item in front of a

smaller item as to charge both a fee instead of just one? "To better

serve their clients". I said that that's ridiculous, I want a refund.

She said they cannot remove any more fees that they gave me a break

already this year. I said I don't want a break, I want they money back

you stole. It's wrong and you know it. I have more stuff coming through

and your excessive fees will cause them to have fees too now. She refuse

to see my side of things so I transferred to they survey pole letting

them know how useless she was.

The next day all hell breaks loose in the account. I received my pay

through auto deposit and a auto withdrawal comes out the next day as

well as some outstanding checks I'd written. Again the total amount

wasn't enough to cover it all (because of the previous fees) so they

pulled the largest first charged a fee and then cleared 3 other very

small items charging their $35 each time resulting in $140 in fees. If

the lower amounts had cleared first (as they should since they are older

debits) I'd only had 1 fee, actually if it weren't for the previous

fraudulent fee I wouldn't have had any.

It's a domino effect of charging fees that's ruined me.

All told I have been charged $245 in a little over one week all because

one check cleared on Thursday instead of Friday, that part was my

mistake but all the other problems arose from one policy of SunTrust to

"better serve their clients" by rearranging transactions clearing order

to maximize their fees.

I have canceled my auto deposits, abandoning the -188 in the account and

currently looking for another bank.

Can anyone help?

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Comment On This

this complaint could be about any bank in Knoxville, but the real problem here is that this person doesn't balance his check book and when "unexpected

expenses" dwindles his account lower than the checks he has written he expects the bank to cover for him, and complains about the charges when they do.I especially like their comment that they called the corporate Office and was told they couldn't give back any more fees because they had given him/her a break already this year, which tells me this was not the first time this person had overdrawn their account. BOTTOM LINE; IF YOU DON'T HAVE THE $, DON'T WRITE THE CHECK AND YOU WON'T HAVE A PROBLEM !!!!

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We also had the same problem with a Knoxville TN Branch. The one ib Bearden area, Between 1998-2006 were charged over 7000.00 in overdraft fees. For paying them in order or sending back though 2 or 3 times on the saim item to get that fee money. Only to pay it after all that. I have filed a complaint with TN Financial Inst. We are not the only ones did my sister in-law the same. We closed our account and have not had a problem yet. Everytime I called to say this not right we should have had money to cover charges. They said sorry we are right and we need to keep better track of our spending. The president of the bank even called my mother and father in-laws and told them, when we overdrafted. Which never ended... It did not start getting bad until 2003 and that is when we started getting all the fees charged. We could not pay our bills for paying the bank. And at the time I had a brain tumor removed so we had extra bills. So it pushed us into chapter 13. We will never get back any of that money but is ashame. I just heard that two of the people president and vp were let go from this bank for faudlunt reasons

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