Sony DSC-H9 Digital Camera

My husband purchased a Sony DSC-H9 camera for me on May 12th, 2007 from =

Best Buy. The camera came with a one year warranty and BB wanted him to =

buy a BB warranty which he refused. Sony is supposedly a reputable =

company so why the need to buy another warranty? Best Buy also stated =

that we only had 14 days to return the camera and after that must go =

through Sony if we had a problem.=20

We noticed yellow type spotting (my husband says pixilated) on our =

photos and thought it happened in development. When it happened again we =

called Sony and they instructed us to ship it (at our expense) to =

Precision Camera in CT. The camera came back and Precision stated they =

cleaned it and it checked okay. They must be blind not to see the =

yellowing. They included a phone number and email to contact them if you =

still had problems. I called the number and got a busy signal for an =

hour. I sent an email and have received no response after 5 days. We =

called Best Buy and they refuse to exchange the camera and gave us a dig =

about not buying their warranty plan. We called Sony back and now they =

want us to send it to a repair shop in Texas! The camera is brand new =

and should not have to go to two repair shops. We've filed a complaint =

with our credit card company.

=20

kresende AT bristol.mass.edu