Key Delta - South Coast Mobeni

To Whom It May Concern,

I took my Chev Aveo for the second time to service at Key Delta Mobeni and

the standard of service received from this branch is "poor". The 45 000km

service was done and complaints about the vehicle was recorded and not

done, as per my request. Please take note that they could not arrange a

loan vehicle for me. so I took a days leave, to have the service done. On

collection of the vehicle, the service Manager "Pops" explained to me, what

has been done, but could I please bring the vehicle back, for them to

"check" on the complaints, that they could not repaired. I explained to

him, that I live in Doonheights and work in Cato Ridge, that I can not just

" take off work and bring the vehicle in" Nothing was done after that.

The vehicle was return to Key Delta South Coast again, on the 10th Aug

2007, for the 60 000km service. Yet again I explained to the service

department, about the problems with the vehicle and that I expect to have

these problems sorted out with this service. They have arranged a loan

vehicle, this time, thanks to a very nice lady by the name of Leone. On

collection of the vehicle, at 16h00 that afternoon, the service manager

again explained to me what all have been done to the vehicle, take notice

that this was a major service and the cost was R 1825.21. The same

complaint that I had the previous time, was still not sorted out and again

i was asked to bring the vehicle back, "some other time".

The worst of it all, is that this morning on my way to work, the vehicle

started to "jerk", loosing power. I opened the bonnet and as I touched the

No 2 spark plug, I noticed that the cable was broken off. I called Pops at

the Key delta South and he put me onto the SOS number for assistance. This

man said that all he could do, is to have the vehicle collected, stored for

the night and take it to Key Delta in the morning, could not offer me a

loan vehicle, phoned me back and said that a "Taxi" will come and collect

me and take me home. Took all my details and said that they will contact me

in the morning to say when the car will be repaired.

Is this the type of after sales service you expect to get, from a "well

known" company, when you buy a new vehicle??

Very Very Pissed off.

Braam Stiglingh

Omnia East Coast

Factory Manager

Cato Ridge

Cell 0836420555

Office 031 7821714/031 7821167

Fax 031 7821296

Fax 2 Email 0866170842

Email bstiglingh AT omnia.co.za

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