BT - Trying to get telephone line set up on moving house.[Scanned]

Mr A Staniland

11 Breydon Gardens St Helens WA95WH

Can anyone tell me how you can get BT to respond to a request to

transfer a home phone line from one address to another (within the same

exchange vicinity)?

I am completely exhausted after 4 weeks of going round and round on the

BT merry-go-round of call centres and menus, waiting hours and hours on

the phone, (costly mobiles), forever being cut off by ignorant so called

customer services staff and twice, waiting in all day for engineers to

call after being given order numbers, which were subsequently cancelled

by BT who don't bother telling me and for reasons that they can't give

me!

Even letters to their customer services department never generate a

response (I now believe BT seem to only employ the deaf and the blind)

And as far as dealing with them on line - how can I when I have not got

a phone line to fire up the internet on the home computer?

I just don't know what to do anymore. Can anyone out there advise me or

tell me if they have had similar problems and if so how did they resolve

them.

BT advertise "its good to talk" --- if only I could on the home

phone!!!!!!!!!!!!!!!!!!!!

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