Dining room set / extended warranty service

Wickes Furniture Anaheim location.

We purchased a very nice dining room set from Wickes furniture and

opted to purchase the extended warranty coverage. Presently there are

several loose screws on the table and in the chairs and people are

pinching their fingers when they try to scoot their seats in and the

table wobbles.

We contacted Wickes and their representative came out and TOOK

PICTURES! Wouldn't it have been easier to bring glue, screws and a

screwdriver instead of a camera? I think so.

When Wickes contacted us ...er wait we had to call them, They told

us that it was considered normal wear and tear to have the screws drop

of their screw holes. All we wanted was to have our extended warranty

service contract honored and have them tighten up the screws on the

thing. We've taken this issue up as far as we can locally and we're

going to take it corporate. However it seems that every person agrees

with Wickes evaluation of the furniture. That its normal wear and tear.

Funny they are all Wickes employees. Where's our advocate here?