Home Depot, Hillsborough NC / Appliance Delivery

Home Depot

Hampton Point, Hillsborough, NC

In late June 2007 we purchased a dishwasher, followed by stove two months

later. "HBI Home Delivery" is the company that Home Depot and Lowes (in

this area that I know of) contract to deliver their appliance sales and

never have I seen a delivery company so inflexible to customer needs.

HBI delivery would call the night before to inform us what time they were

delivering, which we quickly noticed was 3-7 Tuesdays and Friday. Like

many people we have busy work schedules making us unavailable so we asked

for a morning delivery, which we never got. Finally after only a month

our dishwasher was delivered, not in the morning of course, but rather 3-7

after my wife took time off work.

Thinking the first delivery problem was a flook we purchased a stove from

Home Depot and of course, ran in to similar difficulties. We informed HBI

Home delivery that we were unavailable in the evening due to work

schedules that couldn't be changed but would be happy to be present in the

morning. Again they told us to reschedule for the next delivery date and

they would see what they could do. After rescheduling two times HBI

finally told us that due to their route we could only get deliveries in

the late afternoon and they would not alter it. I called Home Depot in

Hillsborough and they did little to help, stating that unfortunately

that's just the way it is.

Luckly we received this stove in only a week and a half due to HBI

forgetting to take us off the schedule after we canceled and the truck was

so late that they arrived at 9pm when we were home.

This is the worst case of customer service that I've ever experienced and

I will never purchase another appliance from Home Depot due to the poor

customer service they've provided in both my communciation with the

Hillsborough store and via HBI that they contract for deliveries. I would

like to see Home Depot provide some good customer service, until they do,

I'll make sure to inform others so they don't make the same mistake I did

in purchasing an appliance from such a place.