Wheaton Worldwide Moving

Delaware Moving and Storage Inc.

Agent for Wheaton

244 Quigley Blvd

New castle DE 19720

I have 2 unique issues with this moving company. I moved from Wyoming DE =

to Wilmington DE on 7/19/2007. Since I had a previous extremely bad =

experience with a mover, I opt to purchase the damage insurance offered =

via the mover's contract. I purchased the $500 deductible policy at =

$135. During the delivery of my furniture (at the new location) the head =

driver pointed out to me damage to my table base. He confirmed that =

since the broken piece was found in the wrapping, it was caused either =

by the movers or by the representative that packed the table. He wrote =

up a claim form and reported the damage (via phone) to his head office. =

I made several follow-up calls to the office (302-322-0311) several =

times I was told that the person who handles claims was not in the =

office. I was advised to leave a message on her voice mail. After =

several calls I was finally told that the agent who negotiated my =

contract would come to my home to review the damage. After reviewing the =

contract and reading the "small print" I realized that I only had 7 days =

to report my claim so I followed up my call with a registered letter. He =

finally visited my home approximately 2 weeks after the move to review =

the damage. he then indicated to me that he would have someone come out =

to repair the damage. A few days later, a young man showed up with a =

repair kit to fix my table. The issue is, it was the same individual =

that moved a wall unit for me several weeks prior to the current move. =

My question is, What was the purpose of my purchasing replacement cost =

insurance if the movers use their employees to fix furniture? Who =

actually got the $135. Is there actually an Insurance Company involved? =

Should the consumer at least see the insurer's name?contract? =

Additionally, I now have a patched-upped table. It was a perfect table =

prior to the move and the patching has now lessened the value (It was =

purchased in 1994 for $2200). =20

My second issue is: I have a 3 piece sectional sofa moved also. The =

middle section is unusually tall and the movers were unable to get it =

thru the standard 36" door. They hoisted it up to the second level to =

attempt to get thru the patio doors but failed in their attempt to =

remove the door and squeeze the chair thru. They left the chair on the =

balcony with a promise to return the next day and complete the move. =

They returned the day but were still unable to get the chair thru. So =

they left it on the deck with their most sincere apologies. My issue is; =

THESE ARE SUPPOSED TO BE PROFESSIONAL MOVERS. THEY SUPPOSEDLY MOVE ALL =

TYPES OF PEOPLE AND BUSINESSES ALL OVER THE WORLD. I HAVE MOVED THIS =

SECTIONAL 3 TIMES. THEY PROBABLY SHOULD HAVE REMOVED THE FRONT DOOR BUT =

THEY JUST LEFT IT THERE. OUT IN THE ELEMENTS. I HAVE 2 OF THE 3 PIECES =

IN MY HOUSE AND THE OTHER JUST SITTING OUTSIDE IN THE ELEMENTS. WHAT AM =

I SUPPOSED TO DO IF A "WORLD WIDE MOVER" CAN'T FIGURE OUT HOW TO GET THE =

CHAIR INSIDE? ITS ONLY A MATTER OF 3 INCHES.

Yvonne R. Green-Evans

Email User