Complain about Service Center

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Subject:- Complain about Service Center

Respected Sir,

I am a proud owner of Hero Honda Splendor Plus. The decision of me going for a Hero Honda was purely on the based on the undoubtedly performance of the bike, and millions of satisfied customer across the country.

The purchase of my bike was through the dealer GEM Motors, 1672 Trichy Road, Coimbatore.

Last three services I have felt the level of service extended by GEM Motors, 1672 Trichy Road, Coimbatore. Is not up to the mark to satisfy a normal customer. I am facing minor problems after every service.

I am left with no choice but to bring few instances to your attention.

1) In the month of April 4th 2007 I came to know that there is a fault in indicators, horn problem particularly after the service.

2) August 9th 2007 I left for I left my Vehicle for general service GEM Motors I came to know that oil leakage in engine, I approached the service center they rectified the problem Temporarily (delay in delivery days 2.5 days). After a couple of hours, I find there is a oil leakage in engine, the same day I again left my vehicle In the center. I approached the service in charge, they checked the vehicle in front of me with the help of Senior Mechanic, and he accepted the problem of problem of service center. Again I left my vehicle in the center.

The Next day I was shocked to know that there is crack in engine oil case they rectified the problem temporarily, but I am not ready to accept that - there is no proper response from service manager (from this we can understand that they are hiding the Problem) again I waited to meet the manager next day (18-08-2007) but his talk was not fair. They are not ready to replace the part, but with the help of some paste they rectified the problem temporarily. Again I came to know that there is oil leakage before reaching Home.

What can I do for this Problem….?

Request you to intervene and do the needful.

Vehicle Details:-

TN 38 AB 5443

Service Center:-

GEM Motors,

1672 Trichy Road,

Coimbatore – 641045

Tamil Nadu, India

Personnel Details:-

Ravikumar.G

#13 Anbozhi Nagaram,

Saravanampatti (PO),

Coimbatore – 641035

Tamil Nadu, India

G.Ravikumar

13, Anbozhinagaram,

Saravanampatti (PO),

Coimbatore 641035,

TamilNadu, India.

Mobile: +91 9842456724

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<div><b style=""><span style="font-size: 10pt; font-family: Arial;">Subject:- </span></b><span style="font-size: 10pt; font-family: Arial;">Complain about </span><st1:place><st1:PlaceName><span style="font-size: 10pt; font-family: Arial;">Service</span></st1:PlaceName><span style="font-size: 10pt; font-family: Arial;"> </span><st1:PlaceType><span style="font-size: 10pt; font-family: Arial;">Center</span></st1:PlaceType></st1:place><span style="font-size: 10pt; font-family: Arial;"><br> <br> Respected Sir,</span></div> <div><span style="font-size: 10pt; font-family: Arial;">I am a proud owner of Hero Honda <b style="">Splendor Plus</b>. The decision of me going for a Hero Honda was purely on the based on the undoubtedly performance of the bike, and millions of satisfied customer across the country.</span></div> <div><span style="font-size: 10pt; font-family: Arial;">The purchase of my bike was through the dealer <b style="">GEM Motors, 1672 Trichy Road,

</b></span><st1:City><st1:place><b style=""><span style="font-size: 10pt; font-family: Arial;">Coimbatore</span></b></st1:place></st1:City><span style="font-size: 10pt; font-family: Arial;">. </span></div> <div><span style="font-size: 10pt; font-family: Arial;">Last three services I have felt the level of service extended by <b style="">GEM Motors, </b></span><st1:address><st1:Street><b style=""><span style="font-size: 10pt; font-family: Arial;">1672 Trichy Road</span></b></st1:Street><b style=""><span style="font-size: 10pt; font-family: Arial;">, </span></b><st1:City><b style=""><span style="font-size: 10pt; font-family: Arial;">Coimbatore</span></b></st1:City></st1:address><span style="font-size: 10pt; font-family: Arial;">. Is not up to the mark to satisfy a normal customer. I am facing minor problems after every service.</span></div> <div><span style="font-size: 10pt; font-family: Arial;">I am left with no choice but to bring few instances to your

attention.</span></div> <div><span style="font-size: 10pt; font-family: Arial;">1) In the month of </span><st1:date month="4" day="4" year="2007"><span style="font-size: 10pt; font-family: Arial;">April 4^th 2007</span></st1:date><span style="font-size: 10pt; font-family: Arial;"> I came to know that there is a fault in <b style="">indicators, horn problem</b> particularly after the service.</span><span style="font-family: Arial;"><o:p></o:p></span></div> <div><span style="font-size: 10pt; font-family: Arial;">2) August 9^th 2007 I left for I left my Vehicle for general service <b style="">GEM Motors </b><span style="">&nbsp;</span>I came to know that oil leakage in engine, I approached the service center they rectified the problem Temporarily<span style="">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>(delay in delivery days 2.5 days). After a couple of hours, I find there is a <b style="">oil leakage in engine</b>, the same day I again left my

vehicle In the center. I approached the service in charge, <b style="">they checked the vehicle in front of me with the help of Senior Mechanic, and he</b> <b style="">accepted the problem of problem of service center</b>. Again I left my vehicle in the center. <o:p></o:p></span></div> <div><span style="font-size: 10pt; font-family: Arial;">The Next day I was <b style="">shocked to know that there is crack in engine oil case</b> they rectified the problem temporarily, but I am not ready to accept that - there is <b style="">no proper response from service manager</b> (from this we can understand that they are hiding the Problem) <b style="">again I waited to meet the manager next day (18-08-2007)</b> <b style="">but his talk was not fair</b>. They are not ready to replace the part, but with the help of some paste they rectified the problem temporarily. Again I came to know that there is oil leakage before reaching Home.<o:p></o:p></span></div> <div><b style=""><span

style="font-size: 10pt; font-family: Arial;">What can I do for this Problem….?<o:p></o:p></span></b></div> <div><span style="font-size: 10pt; font-family: Arial;">Request you to intervene and do the needful.</span></div> <div><b style=""><u><span style="font-size: 10pt; font-family: Arial;">Vehicle Details:-</span></u></b><b style=""><span style="font-size: 10pt; font-family: Arial;"><br> TN 38 AB 5443<o:p></o:p></span></b></div> <div style="margin: 0in 0in 0.0001pt;"><st1:place><st1:PlaceName><b style=""><u><span style="font-size: 10pt; font-family: Arial;">Service</span></u></b></st1:PlaceName><b style=""><u><span style="font-size: 10pt; font-family: Arial;"> </span></u></b><st1:PlaceType><b style=""><u><span style="font-size: 10pt; font-family: Arial;">Center</span></u></b></st1:PlaceType></st1:place><b style=""><u><span style="font-size: 10pt; font-family: Arial;">:-<o:p></o:p></span></u></b></div> <div style="margin: 0in 0in 0.0001pt;"><span style="font-size:

10pt; font-family: Arial;">GEM Motors, <o:p></o:p></span></div> <div style="margin: 0in 0in 0.0001pt;"><st1:Street><st1:address><span style="font-size: 10pt; font-family: Arial;">1672 Trichy Road</span></st1:address></st1:Street><span style="font-size: 10pt; font-family: Arial;">, <o:p></o:p></span></div> <div style="margin: 0in 0in 0.0001pt;"><st1:City><st1:place><span style="font-size: 10pt; font-family: Arial;">Coimbatore</span></st1:place></st1:City><span style="font-size: 10pt; font-family: Arial;"> – 641045<o:p></o:p></span></div> <div style="margin: 0in 0in 0.0001pt;">Tamil <st1:place><st1:City>Nadu</st1:City>, <st1:country-region>India</st1:country-region></st1:place></div> <div style="margin: 0in 0in 0.0001pt;"><b style=""><o:p>&nbsp;</o:p></b></div> <div style="margin: 0in 0in 0.0001pt;"><b style=""><u><span style="font-size: 10pt; font-family: Arial;">Personnel Details:-<o:p></o:p></span></u></b></div> <div style="margin: 0in 0in 0.0001pt;"><span

style="font-size: 10pt; font-family: Arial;">Ravikumar.G<o:p></o:p></span></div> <div style="margin: 0in 0in 0.0001pt;">#13 Anbozhi Nagaram, </div> <div style="margin: 0in 0in 0.0001pt;">Saravanampatti (<st1:place>PO</st1:place>),</div> <div style="margin: 0in 0in 0.0001pt;"><st1:City><st1:place>Coimbatore</st1:place></st1:City> – 641035</div> <div style="margin: 0in 0in 0.0001pt;">Tamil <st1:place><st1:City>Nadu</st1:City>, <st1:country-region>India</st1:country-region></st1:place><o:p></o:p></div> <BR><BR><DIV><STRONG><FONT color=#434343 size=4>G.Ravikumar <BR></FONT>13, Anbozhinagaram,<BR>Saravanampatti (PO),<BR>Coimbatore 641035,<BR>TamilNadu, India.<BR>Mobile: +91 9842456724</STRONG></DIV> <DIV><STRONG></STRONG></DIV><p>

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