Whirlpool Complaint

To,

Mr. Anish Ahuja 'General Manager'

Whirlpool India

FARIDABAD.

Subject: "Inconvenience caused due to Poor Customer Service & Product

Quality of Whirlpool"

Dear Sir,

It is a very sad state of affair that a company like Whirlpool is got so

poor customer service. I had lot of high rating for the brand Whirlpool

which has actually proved me wrong.

I had written an email to you which did not reach you, I suppose, but I am

disappointed to see that Whirlpool's highly trained staff has not been able

to rectify a small problem in 4 months time and Now everyone Mr. Sanjay

Gupta, Mr.Chandan, Mr. Anup Majumdar, Mr. Rohan Mehra, Manish Sarin, Mr.

Rathore who has slopped picking up their phones and many more call centre

employees who kept telling me they will get them to call me back in 5 =96 1=

5

minutes and that never happened once in hundred promises. And on my repeate=

d

request to them for your mobile no. which they did not provide me and it is

sad that you have not been able to look into this matter or have no

knowledge of cases like ours where the name and brand of the company is

totally loosing its reputation.

I am really feeling helpless, I have tried, I have been nice and

understanding but NO RESULT, with all my effort I have harassed myself by

buying a WHIRLPOOL product and in my life never again do the same mistake

again and would try all best to tell people and friends the truth and the

experience I have received from whirlpool. I would not know what is that yo=

u

could do to change my impression about Whirlpool, I have finally lost hope

in you and have decided to approach CONSUMER COURT and HINDUSTAN TIMES, and

I have forwarded a hard copy of all to the corporate address. A notice from

the court should also reach you.

Problem Overview:

I had called your customer service on 3rd May and registered a complaint of

water dripping out my Split A/C 1.5 tonne installed in my master bed room,

some one from whirlpool visited and said there will be another boy Sunil wh=

o

is an expert in Split Ac's will come and view the problem and before he

could come the compressor of the A/C stopped working. We made another

complaint to the service center and told them about the problem. Now this

guy Sunil came and looked at the PCB and said it is not working and we woul=

d

have to replace it with a new one and that was the time when temp. was

touching 44=B0c in Delhi. I hope you can imagine if your mater bed room A/C=

is

not working. I spoke to Mr. Sanjay Gupta and he told me in a week's time he

will get us a new PCB. I was desperate so I called Mr. Majumdar and he said

he will try getting it immediately but nothing happened even after their

promises. Then on my repeated complaints and call they promised to replace

the A/C then few days passed by and that did not happen afterwards when my

frustration and irritation started showing they said we are refunding your

money in ten days time, after 10 days they said in 15 working days, in the

mean while I got a new A/C for my self from other company by spending 34,00=

0

rupees and plus 10,000 to get the Whirlpool A/C removed and because of

Whirlpool's NON PERFORMANCE. I had to spend extra money and go through this

humiliation. Now after the 15 working days I here a new story that this

money will be replaced by the dealer and if by mistake some one picks up th=

e

phone they tell us that they are negotiating with the dealer and now except

from Sangeeta who have been at least picking up her phone and have tried

solving our problem at the end has also failed to solve the problem, you ca=

n

very well calculate and see how many day have gone by.

I hope after reading this letter you would be clear about the humiliation. =

I

have gone through after buying a whirlpool A/C.

I would request you to take immediate action and kindly confirm back in

writing about you course of action.

Regards,

SUMIR CHAUHAN

9811105977

9311105977