Complaint on Air France

To whom it may concern,

I was at the airport today trying board on a 1:25 flight from Zurich to

Brest, FR. The flight was canceled due to the plane breaking down and Air

France not having a back up plane. I got to the airport around 12:00pm which

was when I found out of the cancellation. There was a 1:15 flight with a

stop over in Paris which they did not want to put me on unless I paid an

additonal 500 swiss francs. (Note: I was not checking any luggage - all I

had was a carry on) Instead they had me wait the whole day until 6:05pm and

arrive at Brest at 9:40pm.

The 1:15 flight was not fully booked and dont understand how they run their

business. It would not cost them a dollar more to put me on the earlier

flight. They chose to have a very dissatisfied customer stay in Zurich and

miss his cousin's wedding. This would not have happened with any other

company. The supervisor did not want to even hear my story. His level of

customer service was very unacceptable to say the least.

I paid about 600 francs which was expensive as is for such a short flight. A

reasonble fee would have been fine, but to try and charge such an

exaggerated rate is beyond human. I would like to make sure that this

compaint is heard by top personnel at Air France. I would also like to be

refunded some type money if not all. I am very angry, dissatisfied and

can't even put into words how I really feel right now. Thank you for your

time.

Regards,

Jose