Vonage

Dear Sir or Madam

I would like to register a complaint against Vonage. I decided to

change from AT&T to Vongage what a nightmare this has been:

I call to convert my service requesting to have the same phone number

which they replied no problem. The monthly service would have been

24.99 plus tax in which I needed to purchase some equipment so that the

system would work. After converting over I was not told that I Needed

to have a High speed internet in order for the service to work. I call

around and the Internet service that they recommend were extremely high

which range from $89.99-$300 a month. I realize at this point I did not

need the service, when the internet cost more than the phone service.

So, I never install the special equipment to my phone line (special

equipment cost $9.99). I was left with no phone service, I tried

several time to call and cancel the service or the switch over I was

told that they could not speak with me that they needed to speak with my

husband. My reply was you did not need to speak with him while you were

converting over, you did not need to speak with him when you charge my

credit card and debit from my account which was not in my husband name.

So my husband call with me on the line and stated that we needed to

contact AT&T to request our original number back and switch over. I

place a call to AT&T requesting to switch to their services. Thru their

legal service. On August 15, 2007 I receive an e-mail requesting that I

make a payment of $34.44, and that they need to debt my account, I

refuse to make a payment for the following reason.

1. You which the service that was in my husband name?

2. You charge my account for the Equipment ($10.00)

3. You debt my account for $1.86

4. You refuse to speak with me after I requested to switch back to AT&T

5. I never install the phone equipment to my phone

6. I never use the service (mainly because it was not connect>

7. After 30 days you want to charge me for service with MY credit Card.

I feel that it was false advertisement which they never said that you

needed High Internet service in order to be charge $24.99, they never

indicated that you need Internet service in order for the phones to

work.

I have never use this service after 30 days I still do not have vonage

service.

My name is : Gladys M Lee

5069 Berta Rd

Memphis, TN 38109