HP customer support Pavillion Warrenty service

Hi ... my name is Zokey Evago, and we may have something in common ! ..

Did you purchase an HP laptop or computer in 2006-2007 and called HP

warranty support? .. Did you find the "Total Care" staff in India to be

very polite, time-consuming, and utterly useless? .. Did the staff in

India instruct you to re-install all the software? .. Did you make more

than 4 calls to HP for troubleshooting? .. were you told a =93case manager=

=94

will call, but no one did? .. were you told to call 877-917-4380 ext. 94

or 79 or 87 to speak with a =93case manager=94 but got re-routed back to

India or to a dead-end voice-mail? .. was a promise-date to get a

replacement part or product missed by more than 5 days? .. Did you answer

=93yes=94 to most of the questions above? .. if yes, please answer two

more...1). Do you have a record of your case number?

2). Did you spend more than 10 hours total (including calls-on-hold,

reboots, re-installs, system recovery, re-program preferences, etc..) in

the process of troubleshooting?IF you answered yes to both (!) the above

questions, you are not alone ! .. The words =93Total Care=94, =93Warranty=

=94,

=93Customer Service=94, =93Technical Support=94 are meaningful and importan=

t to

us. These powerful words create a image of integrity, create

customer-expectations, influence purchase decisions, and carry a real

responsibility. .. Do you feel that HP is genuine about the use of these

words? Please help us get the attention of HP's senior management in a

constructive way. Become part of the solution. An open letter to the

board of directors? A full-page ad? Another class-action suite by

attorneys from Girard Gibbs & De Bartolomeo LLP? or by Green & Jigarjian?

or by Cutter, Ratinoff & York? Write about your experience. One or two

lines is OK ... more is welcome. To protect your privacy, do NOT include

your name, and do NOT include your case number at this time. Email only

please to : Email User Thanks for your time, respectfully,

Zokey Evago

Palo Alto, CA

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