Empire Flooring/Carpet 50% off gets you 50% of service

(Empire Flooring, Dallas, Texas) I had a horrible experience with this

company, they couldn't come out at my convenience like they promise on

their add/commercial. Then when they finally did come out, they promised

me professional carpet layers, which these guys were anything but. The

team they sent out to lay the carpet laid it in the wrong direction,

which caused seams to be very obviously seen. They cut corners, put

marks all over my newly painted walls and broke two of my ceramic tiles

on my kitchen floor. When I called the main office I was given an

apology and promised a new team to come out and correct the problems.

They sent the same team out and all they did was hammer on the seams and

cut the excess. I was getting a bit angered at this so called fix. I

called to speak with a supervisor or manager and explained the whole

situation and he assured me all would be corrected. Now the third time

another day I had to take off from work to be at home for the arrival of

my promised correction. What I received was a man with a clip board

agreeing with all that I had to say, took some notes and then went back

to the office (no corrections made) and reported the exact opposite he

told me and a witness I had present. I waited for a call back or follow

up as to what was going to be corrected and heard absolutely nothing.

After a week of waiting I called back only to be told everything was

done! Well now I am very upset, not to mention I have already paid more

than half the bill and been given horrible service and been lied to. I

told the man I would have to be forced to take legal action and now all

of a sudden he is sending me his very best expert team to replace the

carpet and lay it right and assured me no seams would be seen. Since I

had to move my own furniture myself along with the help of my friends I

was offered monetary compensation (which never happened). A new team

(two guys) came out to my house and were there for over 9 hours

correcting what should have been done right the first time two months

ago! Now keep in mind I have had four visits from someone from this

company to my house in a two month time frame. I will never do business

with this company again and I wouldn't wish them or this experience on

my worst enemy!=20

I am an average hard working Joe and maybe $3500.00 is chump change to

some gifted individuals, but for those of us that have to pretty much

shed blood to obtain such a luxury, I expect to get my moneys worth that

I worked so hard to get in the first place!=20