Royal Jordan Airlines

Dear Sir,

The reason that I am sending this email to you is to lay complain about

Royal Jordan Airlines (RJA).

Ath RJA office in Khartoum,Sudan, I purchased a ticket from Khartoum to

Athens,Greece on the 12th May 2007 with my credit card. My flight was

supposed to be on the 30th of July 2007. As I am currently serving for

United Nations in Sudan, due to security problems and my deployement to

Darfur, Sudan. I went to the RJA office to cancel my ticket on the 13th of

June (one month before)

When I was there, I was told that they would refund the airfare to my credit

card account and to check my balance within two weeks. I left the original

ticket at their office.

I have also attached the correspondance between RJA and me. And all I have

got that a simple reply that the ticket was not refundable. They have not

explained the reason for nonrefunding and I was not satified with the reply.

When I was in Athens, I went to the RJA office and I was told that the

ticket was not refundable, I still do not know why, but tax is refundable. I

sent another email on the 15th of July. I have got no response from RJA

since then. As a customer of RJA, I feel that I have been ignored by them.

So I kindly request you to advise me what else I can do?

Best regards.

Cagri ATASOY

SO/Plans

Supply Section - Asset Maganement

UNMIS FHQ Khartoum / SUDAN

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