Indian Airlines Flights from Dubai to Calicut - Poor Quality Service

Dear Sirs,

I am deeply surprised and upset that even after 4 days of my arrival by

Indian Airlines Flight at Calicult Airport on IC 537 from Dubai on 09

August 2007 my accompanied baggage with a tag number XH 577332 is not yet

received and not even given a proper explanation by its responsible

officials both in Calicut as well as in Dubai.

On the same day of my arrival, I have filled the PIR form and handed over to

their agent in Calicult Airport. Further on 11 Aug, they sent a telex

message also to Dubai informing the non receipt of the baggage. However, no

reply or not even a courtesy call from the airline to inform of the

situation.

As you know for any international passenger, his accompanied baggage is very

important as it usually contains various valuable documents and essential

items.

Needless to say that I have already incurred lot of inconveniences including

financial damages due to non receipt of the baggage.

I would have expected Indian Airlines would take at most care in handling

the luggage of its passengers. My experience with IC is, sorry to say that

is very poor. The behavior of counter staff when I made an enquiry as to

what happened to the luggage was very poor without giving a concrete answer.

I would request your good self to take appropriate action to locate my

luggage first and do the needful to sent to calicult Airport without any

further delay.

An airline with a very cheap quality service that I have ever seen.

Regards,

Abdul Nazer

Treasurer

Unisantis FZE

P.O. Box 17717

Dubai, United Arab Emirates

Telephone : +971 4 8084412

Fax : +971 4 8818110