Complaint re: Burger King, copy of receipts enclosed...

I just wanted to let you know of my last experience at our local Burger

King, located in Pineville, Louisianna. I we there today on August 11th and

placed an order. I knew from the total that the order was incorrect or that I

have been overcharged so I expressed that to the cashier at the window and

asked to see the receipt. She stated she could not give me the receipt to view

unless I paid for the meal. Reluctantly I paid for the meal giving her $14.oo

in cash, and $3.00 in change plus debiting my visa for the additional $1.82.

I didn't have enough cash on me because of the overcharge, and the meal

totaled up to $18.82. After viewing the receipt, I explained to her the mistake,

and she having a very bad attitude about the whole situation, told me she

would call on her manager. Once her manager came to the window I then had to

explain it again, and retell her the order. They retotaled it, and the new

total was $14.41. I asked regarding the amount on the credit card if they

would credit it back the $1.82 that they charged and she said she already did. I

requested a receipt showing the credit for my bookkeeping purposes and she

told me she couldn't give me one. I asked her that if it didn't show up on my

account then what was I to do if I didn't have proof. She said talk to the

manager of the store at that time. I explained her that I could not expect

him to believe me of a credit due if I didn't have any proof. And she got mad

and said 'the manager wasn't that kind of person." I then left it at that.

And she gave me $.41 cents back from the cash. I explained to her that it

was not the whole amount due back in change and she said 'yes it was, that I

never gave her $3.00 in change that I just gave her only $14.00 in cash. And

I explained that I 'did'. And at that time she called her manager over. I

explained it to the manager and the manager said she would have to count the

draw and I said I would wait. (Ps: Side note: When I gave her the cash,

plus the $3.00 in change, she dropped a nickle of it out the window, and she

said 'don't worry about it') The manager then came back and said sorry, we're

not over! And I said then that I did give her that change, that the cashier

dropped some out the window.. And I reminded her of that. And even though

she acknowledged that, she still called me a liar and said I didn't give any

$3.00 in change to her. My receipt shows proof that she did. At the present

time I didn't think about going back to the original receipt. I went in the

store and tried to explain it to the manager. (I was in the drive through).

The manager got in a huff and said that I didn't give them that money and I

had better leave or they would call the police. I said to them that that was

fine and call them, that I was sticking by what really happened. Well, they

came alright, and even though the police said there was a discrepancy, that

they did not have the authority to tell them to refund the money. After I

left the store, I then did have the presence of mind to remember the receipt.

Both of them. The original one with the mistake, also showing how much money

I really gave them, plus the new on retotaled up showing them the different

I was due. I went to the police station to ask if I could go back and get

the receipt and they called the store to make sure Burger King has it. They

did. And the cashier/or manager told him over the phone that they gave me the

change back. (A new story).. I went back and sent my daughter in to get the

old and new receipt and it is inserted in this email. I really want

justification over this. I have never been so insulted over being called a liar

in public. Also, the cashier while I was in the store took great pleasure

over telling the people in the line! Trying to embarrace me further over the

whole deal. I am greatly insulted by being treated thus. My husband works for

the federal government and I do not need to lie to get money at our local

burger king. It is just the moralness of the whole thing that is upsetting.

And I just wanted to let you know. And it maybe pointless, but this is

important to me. PS; the police officer from Pineville, La dept on Main street,

will back up my story. PS: Before I went in the store while in the drive

through, after she told me she credited my bank card for $1.82. She did give me

$.41 cents back in change. When I told her that wasn't enough, She told me

that was the change back from the cash. Now if my order came to $14.41, and

she said that I only gave her $14.oo in cash, and she was sticking by that...

then why did she give me change. And she told the police office over the

phone while I was there at the station talking to them, that she gave me $3.00

back. She then on the phone changed her story. Why then also? Why $3.00.

The only change I was due was $2.59. She wasn't admitting to her mistake in

the first place, and the manager was backing her up calling me the liar that

I never gave them the money to begin with. Sorry to be bothersome once again

with this.

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<DIV>I just wanted to let you know of my last experience at our local Burger=

=20

King, located in Pineville, Louisianna.&nbsp; I we there today on August 11t=

h=20

and placed an order.&nbsp; I knew from the total that the order was incorrec=

t or=20

that I have been overcharged so I expressed that to the cashier at the windo=

w=20

and asked to see the receipt. She stated she could not give me the receipt t=

o=20

view unless I paid for the meal.&nbsp; Reluctantly I paid for the meal givin=

g=20

her $14.oo in cash, and $3.00 in change plus debiting my visa for the additi=

onal=20

$1.82.&nbsp; I didn't have enough cash on me because of the overcharge, and=20=

the=20

meal totaled up to $18.82.&nbsp; After viewing the receipt, I explained to h=

er=20

the mistake, and she having a very bad attitude about the whole situation, t=

old=20

me she would call on her manager.&nbsp; Once her manager came to the window=20=

I=20

then had to explain it again, and retell her the order.&nbsp; They retotaled=

it,=20

and the new total was $14.41.&nbsp; I asked regarding the amount on the cred=

it=20

card if they would credit it back the $1.82 that they charged and she said s=

he=20

already did.&nbsp; I requested a receipt showing the credit for my bookkeepi=

ng=20

purposes and she told me she couldn't give me one.&nbsp; I asked her that if=

it=20

didn't show up on my account then what was I to do if I didn't have proof.&n=

bsp;=20

She said talk to the manager of the store at that time.&nbsp; I explained he=

r=20

that I could not expect him to believe me of a credit due if I didn't have a=

ny=20

proof.&nbsp; And she got mad and said 'the&nbsp;&nbsp;manager wasn't that ki=

nd=20

of person." I then left it at that.&nbsp; And she gave me $.41 cents back fr=

om=20

the cash.&nbsp; I explained to her that it was not the whole amount due back=

in=20

change and she said 'yes it was, that I never gave her $3.00 in change that=20=

I=20

just gave her only $14.00 in cash.&nbsp; And I explained that I 'did'.&nbsp;=

And=20

at that time she called her manager over.&nbsp; I explained it to the manage=

r=20

and the manager said she would have to count the draw and I said I would=20

wait.&nbsp; (Ps:&nbsp; Side note:&nbsp; When I gave her the cash, plus the $=

3.00=20

in change, she dropped a nickle of it out the window, and she said 'don't wo=

rry=20

about it')&nbsp; The manager then came back and said sorry, we're not=20

over!&nbsp; And I said then that I did give her that change, that the cashie=

r=20

dropped some out the window..&nbsp; And I reminded her of that.&nbsp; And ev=

en=20

though she acknowledged that, she still called me a liar and said I didn't g=

ive=20

any $3.00 in change to her.&nbsp; My receipt shows proof that she did.&nbsp;=

At=20

the present time I didn't think about going back to the original receipt.&nb=

sp;=20

I went in the store and tried to explain it to the manager.&nbsp; (I was in=20=

the=20

drive through).&nbsp; The manager got in a huff and said that I didn't give=20=

them=20

that money and I had better leave or they would call the police.&nbsp; I sai=

d to=20

them that that was fine and call them, that I was sticking by what really=20

happened.&nbsp; Well, they came alright, and even though the police said the=

re=20

was a discrepancy, that they did not have the authority to tell them to refu=

nd=20

the money.&nbsp; After I left the store, I then did have the presence of min=

d to=20

remember the receipt.&nbsp; Both of them.&nbsp; The original one with the=20

mistake, also showing how much money I really gave them, plus the new on=20

retotaled up showing them the different I was due.&nbsp; I went to the polic=

e=20

station to ask if I could go back and get the receipt and they called the st=

ore=20

to make sure Burger King has it.&nbsp; They did.&nbsp; And the cashier/or=20

manager told him over the phone that they gave me the change back.&nbsp; (A=20=

new=20

story)..&nbsp; I went back and sent my daughter in to get the old and new=20

receipt and it is inserted in this email.&nbsp; I really want&nbsp;=20

justification over this.&nbsp; I have never been so insulted over being call=

ed a=20

liar in public.&nbsp; Also, the cashier while I was in the store took great=20

pleasure over telling the people in the line!&nbsp; Trying to embarrace me=20

further over the whole deal.&nbsp; I am greatly insulted by being treated=20

thus.&nbsp; My husband works for the federal government and I do not need to=

lie=20

to get money at our local burger king.&nbsp; It is just the moralness of the=

=20

whole thing that is upsetting.&nbsp; And I just wanted to let you know.&nbsp=

;=20

And it maybe pointless, but this is important to me.&nbsp;PS;&nbsp; the poli=

ce=20

officer from Pineville, La dept on Main street, will back up my=20

story.&nbsp;&nbsp; PS: Before I went in the store while in the drive through=

,=20

after she told me she credited my bank card for $1.82.&nbsp; She did give me=

=20

$.41 cents back in change.&nbsp; When I told her that wasn't enough, She tol=

d me=20

that was the change back from the cash.&nbsp; Now if my order came to $14.41=

,=20

and she said that I only gave her $14.oo in cash, and she was sticking by=20

that... then why did she give me change.&nbsp; And she told the police offic=

e=20

over the phone while I was there at the station talking to them, that she ga=

ve=20

me $3.00 back.&nbsp;&nbsp;She then on the phone changed her story.&nbsp; Why=

=20

then also?&nbsp; Why $3.00.&nbsp; The only change I was due was $2.59.&nbsp;=

She=20

wasn't admitting to her mistake in the first place, and the manager was back=

ing=20

her up calling me the liar that I never gave them the money to begin with.&n=

bsp;=20

Sorry to be bothersome once again with this.&nbsp; </DIV>