Petsmart not so smart with customer service!

Today I used a manufacture coupon at my local Petsmart location and I was

asked to pay the taxes on a free bag. I have never heard of or seen anything

so tacky and in such poor taste in all of my life! This gave me a really low

impression of Petsmart. This was just embarrassing! I take manufacture

coupons at my work all the time and I do not ask my guests to cover the

taxes. As well I have used coupons before at smaller pet food retailers

(Bosley's, Save-On-Foods, to name a couple) and this has never occurred

there, so why at a larger chain where one expects to be treated better??

This just reinforces the idea that larger chains are all about profits and

not about customer service! And no, there was no such fine print on this

coupon - the coupon said it would cover up to a certain amount and that

amount would have covered the taxes I had to pay! And on top of it all the

cashier was rude and pushy about it!

Here was their official reply:

Dear (and here they copied my email address instead of typing my name),

Thank you for your email.

We apologize that you are upset about paying sales tax on the free bag of

food. Unfortunately, any coupon used, regardless of the amount does require

that the consumer pay the applicable sales tax. This requirement is

typically listed on the fine print on the back of the coupon and is a law we

are not able to override.

If you have any further questions, please contact us again.

Sincerely,

Carrie

PetSmart.com Customer Experience

1989 Transit Way

Brockport, NY 14420

1-888-839-9638

http://www.PetSmart.com/ <http://www.petsmart.com/>

Comment On This

Of course you have to pay the sales tax on a free item. I've used many free coupons and I've always expected to be asked to pay the sales tax. Considering that I'm getting the item for free, I've been happy to pay the small amount of change. You are the one who's being tacky, not Petsmart. How cheap are you that you can't even pay a handful of change for an item? Customers like you are the reason why cashiers wince when people hand them coupons; they're just waiting for us to put up a fuss about something silly like you do.