Cingular

4-Jan-2006

After signing up with Cingular over a year ago I noticed some additional mo=

nthly charges on my bill. I called billing and they said these were from th=

e previous owner of my number. It took about 30 minutes, but I got some of =

my money back and let it go. Well, just recently, I was billed for 3,400 mi=

nutes! It was as if I had the phone glued to my ear for a month! I called a=

nd was told that I was not billed for calls unless they connected. I printe=

d my 10 page bill to examine the numbers called; I noticed several calls I =

did not make. I disputed the numbers online and received an email that said=

I should call all the numbers on the list to see who they were! I called c=

ustomer service again to complain. I then compared my call timer to my bill=

, which they said was not intended for billing purposes, that it was just t=

here to help me keep track of my minutes. I told them there were calls on m=

y bill I did not make, including one 3 minute call to Virginia (I don't kno=

w anyone in that state), but they said it must have been a miss-dial. A 3 m=

inute miss-dial? They asked me if I called Nebraska, I told them no; she fo=

und more than 15 minutes worth of mistakes, while still maintaining that GS=

M technology is flawless. She also told me that when I dial, even without c=

onnecting, I will be charged for finding a radio wave signal. She told me t=

hat the person who told me otherwise was mistaken. I spoke to them for an h=

our and resolved nothing. They did not even credit me for mistakes on my bi=

ll that they themselves had found. They cut off my service and are still bi=

lling me monthly.

Denise G. Ruiz A.J.P., G.G., G.J., (GIA)=