TATA INDICOM PHONE SERVICE - HORRENDOUS CUSTOMER SUPPORT STAFF ATTITUDE!

Posted on Friday, August 10th, 2007 at 4:59am CDT by 1343be7b

Company: TATA INDICOM PHONE SERVICE - HORRENDOUS CUSTOMER SUPPORT STAFF ATTITUDE!

Category: Other

Manager & Senior Management of TATA INDICOM - Please NOTE.

TATA INDICOM

I must say that TATA Indicom is by far one of the worst customer care

organizations I know of. Having personally started my career with the house

of TATA's I must say the TATA family's recent business such as TATA INDICOM

have ensured that the TATA name in no longer synonymous with being one of

the most customer friendly but rather a could-not-care-less money making

organization with absolutely no regard for the customer as long as they are

paid.

In the past few months, each time the TATA INDICOM bill has come close to

its due date I start getting multiple calls from 3rd party hired hands of

this spineless company TATA INDICOM asking me in harsh accusatory tones

"Have you received your phone bill yet?" "Have you paid your phone bill

yet". This charade goes on for days and no matter how many time I confirm

with them that the needful has been done, they will not stop these harassing

calls.

Lately I was a day late in paying my bill and TATA INDICOM decided to cut my

outgoing calls. Now its 3 days since the bill has been paid and my repeated

calls to them to reconnect are met with "it will be done right away" and yet

nothing happens. Of late they have recognized my cell number and stopped

taking my calls. It turns out that the hired contractors they use to call

their customers don't even use TATA phone service themselves but rather IDEA

phones!!! Go figure - shows just how well TATA is regarded within its own

community of employees and contractors these days. Once I get my connection

restored I will take whatever legal action I need to as a consumer with

rights and privileges to stop this nonsense once and for all.

Harrassed and frustrated,

Yogesh


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