Dry Basement Kansas City

Posted on Wednesday, August 1st, 2007 at 6:32pm CDT by 67e47687

Company: Dry Basement Kansas City

Category: Other

I just want to log a complaint so no one else will use Dry Basement. =

They are the most unprofessional people. They do not care if the =

customer is happy with the outcome and they tried to buy us off so we =

wouldn't log a complaint with BBB.=20


3 Comments

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06ddd140, 2009-01-09, 04:08PM CST

Dry Basement did an excellent job for me. They explained the installation process, arrived on time, cleaned-up the jobsite and the crew members were polite and helpful. I have already recommended them to a co-worker.

6d828350, 2009-01-09, 04:13PM CST

Our experience with Dry Basement was very positive. They did very professional work. The company seems very well managed with quality people who addressed our every concern. It is rare to find a contract of this quality today, they did a great job for me. Dan G. Raymore, MO

8723dc26, 2009-01-11, 10:46AM CST

Dry Basement was established in 1975. For over 30 years we have served thousands of very satisfied Kansas City homeowners. We take every customer concern seriously and address them very promptly. The posting you find here was placed by what we feel is an individual that is someone that no company could satisfy. After trying many times and in several different ways to appease this customer we finally felt that there was nothing we could do so we handled the complaint thru the Better Business Bureau. If you??d like you can see that the Better Business Bureau closed the case as resolved. In the BBB letter to Dry Basement dated 6/26/2007 it clearly states, ??The consumer has indicated that they are not satisfied with your response in the matter. However, in the judgement of the Better Business Bureau (BBB), you (Dry Basement) have made a good faith effort to resolve the matter. Although, we recognize that the consumer may still feel the matter is not resolved, we have closed the case as RESOLVED.?? RE: Case #99196213: Ira & Brenda Taylor

Since the waterproofing system was installed in this customers home we have had ??no?? complaints about it working properly. The customer will continue to enjoy our quality system and it??s warranty. As with all our customers if they have any concern we welcome them to contact us.

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