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Company: Charter Communications cable tv and internet

Category: Other

Rochester, MN household residency.

Charter Communication's customer service is hand's down THE WORST service

I've ever had.

Where to begin?

Almost every call I've made to them is either dropped or transferred to the

wrong department.

Almost every bill I've gotten is wrong and have had to call in to bring the

discrepancy to their attention.

They attempted to double bill me for the installation of the service and

had I not noticed and brought it to their attention, I would have double

payed. After confronting them about it, it turned out that they had

conveniently "missed" the notice of paid on the service man's ticket.

They are the only company who will bill for NOT using a part of their

service. Yes, that's right, they charge you if you only use their internet

service, instead of both internet and tv... as if it costs them any more

money. Total greed and ludacrious behavior. No business with competition

would get away with this. It's a monopoly and the consumer suffers.

Someone please come to Rochester and give this horrendous company some

competition!!!!!

Daniel R. Heublein

Software Engineer

IBM iSeries Support

507-286-6121

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"No problem can withstand the assault of sustained thinking" - Voltaire