airtel punjab- big Frauds

Hello there,

First of thanks for starting such a website where we can share our problems with everyone so that they don’t get cheated.

I am from Mohali Punjab, and using Airtel connection. And I want to tell you about my experience about airtel As their new ad campaign says that its available everywhere and you can do anything on it ( basic calling to using gprs).

Now here is the problem : My house is about 2km away from an International Cricket Stadium The PCA Stadium Phase 9, Mohali. And the signal I get at my house is not even enough to talk from inside my house. Every time I receive a call I have to run out of my house to talk properly. Whereas on hutch I can talk without any problem and call drops even inside the innermost corner of my house.

Now I complained about this to airtel in aug,2006. in feb,2007 at last in Feb, 2007 they put a booster in the area. Nice right, NO, it worked for one month only and the signal died out again.

Question: So why should we pay them for this kind of service.

The second complaint: just when I thought in Feb,2006 that signal has improved. II activated the EDGE service (it fast GRPS service) which they said gives internet speed :25-30 kiloBytesperSecond.

I asked them about the availability of the service in my area and its speed, about 5 times before activating the service.

And when the service started, the speed I got in my house was maximum 6 kiloBytesperSecond (1/5 of what they told me). Now when I called the customer care to complain about this they said they are working on it and there will be resolution in 48-72 hours. Two months passed after that and the bill for this 1/5 the service I got was Rs 2200. 1100for a month for EDGE service.

EDGE SERVICE: speed:25-30 kbps charges:Rs.999 per month

GPRS SERVICE: speed:5-8 kbps charges:Rs.700 for 2 month.

So why should I pay for edge service when I was getting speed equal to the normal gprs service????????????????????????????.

I recommend Hutch in Punjab or you can have BSNL as gsm mobile service. A big NOOOOOO for Airtel.

--

No virus found in this outgoing message.

Checked by AVG Free Edition.

Version: 7.5.446 / Virus Database: 269.0.0/751 - Release Date: 4/7/2007 10:57 PM