Broadband / Virgin Media

Virgin Media Group United Kingdom.

A technical support person was called out to come around to my mothers

house to help her fix her internet connection which had gone down for

some reason when Virgin Media took over our old Internet Service Provider.

Up until that point we had a router setup with a home network wired up

in the whole house, my little brother could play his video games, I

could go surfing whenever I wanted..etc

However when they sent a technical support person to our house he told

my mother she shouldn't be using a router as it was against virgin media

policy. He then sat on her PC and deleted the router's entire

configuration and software and plugged her back into the single cable modem.

The router has stopped working, so now me and my little brother cant use

the internet.

He also deleted and modified other files and when my mother questioned

him about his actions he behaved in a very brash fashion now I was

absent at the time as I live elsewhere but personally I would have liked

to have met this so called technical support genius. I'm a linux user

and I wouldn't have let him in the door.

And behold on the virgin media website they advocate setting up a home

network in just such a fashion..

http://www.virginmedia.com/digital/homenetworking/settingupahomenetwork.php

Does this mean we've been deliberately sabotaged by there so called

system's support person because they want us to purchase one of there

routers?

If so I am very displeased....