BAIT AND SWITCH TACTICS ON WARRANTY

Complaint against:

Brian Beattie (owner)

Jeff (sales person)

PB's Auto Village of Hampton Falls Inc.

Po box 730

Lafayette Road

Hampton Falls NH

603-926-9500

On 7\25\2006, I Jason C. purchased a 2004 Cadillac Deville DTS from PB's

auto village for my girlfriend Julie M. for the sum of 19,500.00. I did the

negotiations made the down payment and have made all the payments on the

vehicle even though the vehicle is hers and in her name. When we purchased

the vehicle I had told Jeff an employee of PB's auto village that we were

not interested in the warranty program. I told him that I thought drive

train warranties were a waste of money. Julie went to PB's later that day to

sign the paperwork. Jeff had her sign warranty papers anyway without

explanation to her and without approval. He made her believe all the paper

work was standard a purchase agreement as well as finance agreements. Julie

brought the paper work home that evening. I reviewed it and noticed an extra

charge for a warranty. I said to her I told them no warranty. She said he

just told her to sign this, this and this and didn't explain a thing. She

just signed. I went down to the dealership and spoke with Jeff and Brian

Beattie (the Co-owner). I told them I didn't want a warranty. They said that

they upgraded us to a bumper to bumper warranty for an extra $1372.00 above

the agreed price. I told them I still didn't want it. They said they would

refund my money but I would be crazy not taken a warranty on a car with so

many electronics. I asked if it covered everything and they said

"everything" I gave the example "If the radio breaks is it covered?" They

said "absolutely!" They said that I can bring the vehicle to any Cadillac

dealer and they will honor the warranty. I said if covers everything I will

purchase it. After about a month or so the service airbag light came on. We

also noticed problems with the GPS as well as the heater on the steering

wheel (only one side heated). I called Jeff and told him that we had issues

with the vehicle and asked him how we use the warranty. He asked if we

received the warranty card. I told him no. He said that we should be getting

it anytime soon. He said the he would call the company "Millennium" and see

what the hold up is. He said that he would call us back. We got no call

back. I called Jeff again and he said that we should get the card anytime.

We got the card a week later. I called a Cadillac dealer and he said that

they do not accept these warrantees claiming its difficult to get paid with

them. He said no Cadillac dealer will accept them. I called the warranty

company about this and they said we do not have bumper to bumper just drive

train. I called Jeff back and he told me that we are supposed to get the

bumper to bumper that he sold us. He said he will look into it right away

and get this fixed. When I talked to him next he said there was an error. He

said that they gave us only the drive train warranty. He said he can give us

our money back or he will upgrade us to the Bumper to Bumper. I told him to

give us what he sold us. He said that it will be by the beginning of Nov.

before we get another card with the right warranty because this is when they

renew everything. We waited. We called the first week of November and told

him we didn't get anything yet. He said that he would make a call and call

us back. I ended up calling the next day. Jeff said to call on Friday. I

called on Friday and they said it was Jeff's day off. I spoke with Brian. He

was very rude stating we are not getting another warranty and we are not

getting our money back. I went down to the dealer on Monday. Spoke with Jeff

and Brian together. Jeff denied ever talking to us about this stating he

doesn't know what we are talking about. Since then we needed an inspection

sticker. Julie went to PB's auto village. They failed the inspection stating

the wheel barons are no good. None of the problems have been fixed and the

car can't get a sticker. These people are criminal scoflaws operating on

bait and switch tactics. I warn anyone who is planning on conducting

business with these people to think twice and go elsewhere.

The Better Business Bureau has recieved a copy of this complaint and this is

in the process of going to small claims court.