First Revenue Assurance

I have a complaint against First Revenue Assurance, this company keeps

leaving a recorded message in my answering machine asking me to call back.

First of all I do not owe any money to anybody of any company, I had no

dealings with this company and I keep getting what I considered to be

harassing calls every day.

There has to be a way of protecting citizens of this country from

harassing practices by collection agencies like First Revenue Assurance.

Comment On This

Are you kidding me? The letter was probably stating they would do an asset investigation on you which they have the right to do. And the only reason it got that far is because you didn't dispute it, file a police and fraud report, and you probably hung up on them every time they called. If sprint doesn't do business in your state if the collection agency had the correct information then I would say it was fraud. People act like collection agencies are the scum of the earth, and yes I will admit Ive met and heard of some stupid collectors but front line collections only have the info thats given to them directly from the client.. i.e. Sprint. The name number address and social security number on the account is what sprint had in there office. So if the info was yours, but you never had the account, and never properly disputed it or protected yourself, how is the collection agency at fault for doing their job?

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I've worked in customer service for 6 years and collection for 2. I can be one of the nicest and most professional people, but when you sit on a phone for 8 hours a day straight being polite as a peach and as soon as you identify yourself you get screamed at, cussed at, and played games with..you'd be a bit rude sometimes too. You'd be surprised at some of the things I've heard over the phone from everyone from children to a receptionist at a place of business! What happened was an honest mistake.

Comment On This

First of all your lying. Its illegal to call all hours and even if he said they can't and havent done that. As far as your husband's account...do you have anything in writing from sprint saying the account was canceled; what your FINAL bill was; and a reciept bank statement or confrimation number with that final payment amount on it? If not then you need to get it. And you're dispute is with sprint not the collection agency. You should have written a dispute letter to both sprint and first revenue within 30 days of recieving the first collection notice (and sent both letters certified and kept copies of the receipts) then sent a cease and desist letter to first revenue advising to to only contact via mail and kept all letters you recieved from them. Then you would have been free from the calls. But most importantly you need documentation from Sprint saying the account was canceled and the final ammount was paid!

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Yeah there's a way to protect citizens from these kind of calls. It's called calling them back; making sure they have the wrong number and informing them of that fact so it can be removed from there system...and if you're not the person they're looking for they can move on to finding the correct contact information for that individual.

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I just got off of the phone with one of First Revenue Assurance's RUDE collection agents. He was calling about an account that I had with Sprint that I have been disputing since March 2007. (Long story ... basically, I canceled my husbands cell phone after he died in 12/06. His contract was up in 3/07, yet Sprint continued to bill me EVERY MONTH for his phone. Finally, in 10/07, I terminated all of our accouts with them.) Anyway, this man was TOTALLY RUDE!!! He said that they (First Revenue) would continue to call me every day, at all hours ... even waking me up, until I settled this debt. When he started using fowl languate, I hung up on him. Does anybody have any suggestions on what to do about this???

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I'm starting to have the same problem. We switched our phone number, and so this man calls me again and again to our new number... when I answer, he says "Who am I speaking to". This is such a pet peeve of mine, since he called me... I've never given out my name like that, so I ask, "Who are you trying to reach." He told me something like "First mother of God". This completely freaked me out, so I hung up. He called back and I made my husband answer. The same guy called back only to tell my husband that "it would have been nice if your wife told me I had the wrong number so I wouldn't waste a phone call..."

Hopefully we got the message across that we're not who he's looking for... but I think they need to put their collection agents into anger management and phone manners classes.

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We are having a very similar problem. They are very insistant that there is a twelve year old debt on a credit card that was never issued to us and does not show up on any credit reports. When I called the company back one time to asked for information about them the call taker got mad at me for asking questions.

I would sure like to know how to get them to stop calling since I am convinced that this is a scam but they don't back down.

Comment On This

I had the same problem and also received a threatening letter in the mail. I filed a complaint with the Denver BBB and with the Alaska Attorney General's office including all info and the letter I received. The AG has sent a letter to FRA outlining all the infractions they have made and the statutes (both federal and state) they have violated, stating each one can be fined up to $25,000. THey have violated many fair lending laws and more since we were cold called and never owed anything or was a customer of the business they were supposed to be collecting for (Sprint who doesn't even do biz in AK). I strongly suggest taking the same path; it's well worth the satisfaction and may curb this behavior in teh future. THey cold call as many people as they can find with the same name hoping to threaten someone into paying. A despicable practice.