Moving Services --- Intercontinental Van Lines

Name of Business : Intercontinental Van Lines

Address: Pinebrook, NJ

I have used Intercontinental Van Lines for my move

from Iselin, NJ to Ocala, FL, and I would recommend to

everyone NEVER EVER TO USE THEIR SERVICE.

Address: Pinebrook, New Jersey.

They are nothing more than a rip-off for the

customers. The services they provided were really

pathetic.

I had asked for the complete service, in terms of

packaging and moving, the initial quote was around

$3,500 but later they charged me close to $ 9,000.

I had insurance for the move from the moving company,

but still they don’t want to pay me for the

damaged/missing goods.

Staff: Never ever work with their staff, named Lisa,

Stephanie, Joe, etc as they are full of lies, deceit.

They have been completely unethical.

Stephanie is the worst of them all, as I left quite a

few messages for her, and she never responded.

Joe is the sales person, who would talk about his

father being an engineers and how great he is. He

tries to sell you, and give you the wrong (very low)

quotes. He can’t be trusted.

Lisa, tries to show that she is there to help, but

does nothing to get things moving. On the other hand,

she told me that the only way, is for me, is to take

the legal route.

Pick-Up Not on Time: I had called them to pick up on

Saturday and had explicitly told them to get

everything done, in a single day, as we had some plans

for Sunday. The move was for a 2- bed room apartment.

The pick-up crew didn’t show up till noon, and when

they came in, they told me they were hungry. So, I

went out and got them some sandwiches, to eat, and

spent $50 from my own pocket to feed the crew of 5

people.

Once they were fed, they started the work around

2:00p.m. and didn’t complete the move that day. They

said, they could not complete the move. On Sunday,

they came and spent the day in packaging, ( this time

only a crew of 2 showed up, in spite of knowing the

amount of move).I had to cancel my plans for that day.

Quote not believable: The initial quote was

approximately $3,500 for the move, however, when

things were packed, the final quote was $9000.

Delivery Not on Time: I was promised that the goods

will be delivered to me by Wednesday, but it didn’t

show up till late Sunday evening. The deliverers were

just interested in tips, and did a very lousy job in

assembling the furniture. They would not deliver the

stuff, unless, I paid them in cash. Again, a

reflection of their rip-off nature.

Missing and damaged goods: The goods which was

delivered was damaged and some to an extent that it

could not be reassembled. The shippers who came didn’t

assemble all the furniture because lot of things was

either missing or damaged. Many of my expensive

frames and pictures were never delivered. They went

missing. The packaging they did was so bad, that they

had packed the kitchen food supplies with the bedroom

sheets and all my bed sheets needed replacement, as

the food supplies spilled all over the sheets. The

estimate of the damaged and missing goods was in the

excess of $5,000.

Unresponsive: All this happened in the middle of

January 2007, and I had been calling them every other

day, for the re-imbursement and at least get the goods

inspected. My calls were never answered. I left them

till now at least 100 messages.

Lies : Lisa, the other lady, popped up on the call,

once and she said that she would help me resolve the

dispute. But no action from her side. I had asked her

to send me the re-imbursement form, so that I can fill

that out, she sent me only one side of the form, and

later with many calls, she sent me the other form. I

completed the form and faxed the form, I was told that

someone was going to reach me, but nobody called me.

Lisa, later told, that they could do nothing and told

me to contact the lawyers for the re-imbursement.

I found Intercontinental Van Lines from the internet,

had never dealt with them before. I regret my decision

to use them. Not only was the service very expensive,

but very poor. The staff is rude, unresponsive, and

full of lies. I lost goods worth close to $5000, using

them.

I request everyone never ever to use the

Intercontinental Van Lines.

Thanks

Purva

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Comment On This

I worked at the phony company for a short time, the owner Danny and Wafa would force staff to lie to clients about prices. Basically give them really unbelievable prices and the after the get their stuff hike it up to triple time the original. That’s why I left at the site of the first job offer. They did not even pay me for the last week, they write bad checks to everyone they owe.

They also go by the name Direct Van lines. The company moved to Montclair, NJ. The whole company is just one big scam if you ask me. They need to be arrested, and when someone sues them I will gladly testify to the truth of there fraud and deceit to in order to get rich quick,

Oh and don’t trust Joe he is Wafa’s nephew. He is in on it also. Everyone else is just bullied staff the need the petty cash to survive. They would threaten to fire staff daily it they don’t lie to get the jobs to fatten their pockets.

They like to hire younger people like college student so that they can control them.

Comment On This

I worked at the phony company for a short time, the owner Danny and Wafa would force staff to lie to clients about prices. Basically give them really unbelievable prices and the after the get their stuff hike it up to triple time the original. That’s why I left at the site of the first job offer. They did not even pay me for the last week, they write bad checks to everyone they owe.

They also go by the name Direct Van lines. The company moved to Montclair, NJ. The whole company is just one big scam if you ask me. They need to be arrested, and when someone sues them I will gladly testify to the truth of there fraud and deceit to in order to get rich quick,

Oh and don’t trust Joe he is Wafa’s nephew. He is in on it also. Everyone else is just bullied staff the need the petty cash to survive. They would threaten to fire staff daily it they don’t lie to get the jobs to fatten their pockets.

They like to hire younger people like college student so that they can control them.