Complaints.com

From: Message Author
Date: Monday, 30-Apr-07 14:42:21 CDT

Business Info

JUDY PERRONE, CMA RMA

4A Rustic Circle • Montvale, New Jersey 07645

(201) 391-3070

EMAIL: Email User

April 30, 2007

Robert Uhlrich, CEO

Target Stores

P.O. Box 9350

Minneapolis, Minnesota 55440

RE: Return of gift item – CEVA Picture Frame

Dear Mr.Uhlrich:

I’ve been informed of your return policy by at least 4-5 of your employees. The policy is absurd!!

I received a Ceva Picture Frame as a gift that was purchased from Target. Although, it was a lovely thought, I have no use for the item and wanted to EXCHANGE it for a more expensive piece of merchandise from Target. I do not want a credit, or a refund but instead wanted to spend more. The saga begins: the gift was never opened; still factory sealed, but I do not have a receipt. On Saturday, April 28, 2007, the customer service desk scanned the item. It was purchased there, but still I was informed by the store manager that since it was over $40.00 this request was impossible. Annoyed, I left.

I have a hectic business and personal life but my feelings of distain and disappointment in your customer service, led me to take the time out of my busy schedule and spend most of Monday morning telephoning various Target representatives, only to be informed of the same policy, no exceptions to be made. What ever happened to customer satisfaction!!

I can’t believe that you would condone losing a customer over a $130.00 sale nor would you condone the fact of discouraging a customer from spending more money at Target. The finer stores of Nordstrom, for which I normally shop, have a great customer policy that has led to their success…you may want to rethink you strategy!

If the final decision is that I must keep this frame…it will continue to serve as a reminder to never shop at Target stores. I intend to share this experience with family, business associates ,co-workers and the general public. I am forwarding a copy of this letter to consumercomplaints.com as well as our local news stations for their assistance, should it come that.

Professionally, I conduct customer service seminars to corporations and I will most definitely use Target as an example of what not to do!

I await your apply and assistance in resolving this matter.

Judy Perrone

CC: consumercomplaints.com

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