Gately's - Where is my order?

Gately's Shopping Network

88 Inverness Circle E #A106

Englewood, CO 80112

Your organization believes you have completed your service to me. You have not. In November, I

ordered 2 sets of chairs, or 4 total chairs. I paid for those 2 sets of chairs. But, I only received 1 set. I'm currently disputing the charges with Discovercard Services, and have opened a case with the Denver Better Business Bureau. I'm EXTREMELY unhappy with your customer service. I've

tried to call, no answer. I've sent e-mails, again, no answer. I have to tell you, if this is reliability, it sucks.

Yellow freight will confirm delivery. But, you should pay attention to the bill of lading. They picked up and delivered 1 piece of furniture on 1 pallet - not 2. That 1 piece of furniture was 1 set of 2 chairs. So, WHERE ARE MY OTHER CHAIRS? And why am I spending so much time trying to find

them? Why aren't you trying to help?

I can't believe this situation. I've never had to work so hard to prove a vendor's wrong - typically they do quite a bit of research and confirm the customer is correct.

This started in November. It's now May 1st - and still not resolved. Gately's has said Yellow Freight was at fault, and they would follow-up. That was more than 2 months ago. Awesome customer service.

Here's a copy of their note:

Subject: RE: Where is my order?

Date: Thursday, February 22, 2007 9:50:43 AM

Sir;

I have contacted the vendor and confirmed that they short shipped your

order. I am having them ship out the 2nd set of stools. I am waiting for

them to get back to me on the tracking and ship date.

Best Regards

Scott Kemball-Cook

Credit/Inventory Manager

Gately's Shopping

800-841-3155 Ext. 106