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Posted on Tuesday, April 3rd, 2007 at 8:53am CDT by 6ee14482
My husband ordered dinner for us on Valentine's Day, February 14, 2007
from Applebee's McKnight Road since he had to work and still wanted to
have a nice dinner with me. When we placed the order, I specified
that the salad was to have no nuts on it since I am allergic to nuts.
We were regular customers, eating there usually once a month, and I
never had any problems with getting a salad with no nuts before. When
my husband returned home with our carryout order, I was surprised that
there were nuts on it. We were angry that he had to drive back out
there to replace the salad.
We called Applebee's and told them that we were very unhappy with the
mix up on the order and needed it to be replaced with the salad we had
asked for, and the manager on duty assured us that he would personally
fix our salad properly with no nuts. My husband drove back out there
to replace the salad, another 30 minutes out of our evening, and
attempted to receive the correct salad. He looked at the salad and
made sure it looked like it had no nuts, and he drove back home with
the manager's apologies and assurance that the salad was correct.
When my husband arrived back home for the second time, I looked at my
salad carefully to see if there were any nuts. I didn't see any on
top, mixed the salad carefully and didn't see any nuts, then I added
my salad dressing and took a bite. Much to my horror, I tasted nuts!
I spit out my food into my hand, shrieking to my husband that I had
just bit into nuts and needed my medicine immediately. He was shocked
and told me that there were no nuts on the salad. I showed him my
hand, where there were sliced almonds, and he ran for my medicine as
my mouth started burning and throat swelled up.
I took my medicine and began to call Applebee's, absolutely irate this
time, but part way into the phone call I had a fever and was feeling
very sick. My throat was itchy and sore, feeling tight and having
trouble breathing, and my eyes and faced itched. I broke out in
hives, and I was feeling absolutely miserable as my husband took over
the phone call. Upon closer inspection, the nuts were in the middle
of the salad under some other things, and were not easily visible even
when the salad had been mixed up a little bit.
The manager was surprised and said he had even looked at the salad to
make sure it didn't have nuts. My husband asked a couple of times to
be sure he was hearing right, and sure enough the manager was telling
my husband that the manager had not made the salad himself as he had
promised. The manager ordered the kitchen to make a new salad with no
nuts, looked at it, and gave it to us. Again, the nuts were not
easily visible, hidden under the chicken and some greens, so you
couldn't see them on top like they normally are.
My husband was extremely angry at this point, and he hurried to finish
the phone call so he could help me while I vomited intensely. I
barely made it a few steps before I started throwing up so hard that
my ribs and eyes hurts, and I was still having trouble breathing. My
children were asleep, so I yelled at them to get dressed. My husband,
unfortunately, sat down for a minute. After working 2 jobs and having
had maybe 3 hours of sleep, he was fast asleep and oblivious to what
was going on.
I, meanwhile, continued to vomit and have diarrhea. I was so sick I
just curled up and cried. I tried repeatedly to ask my husband to
take me to the emergency room, but the man was fast asleep. I
couldn't even call 911, because I was curled up in pain. I managed to
doze off a few times in between being sick, and the next day I
continued to feel ill. Thankfully my medicine worked to help some of
the worst symptoms of being ill, such as easing the hives/itching and
making it a little easier to breathe!
The next day we called back and spoke to another manager to be sure
they had called corporate to file our complaint. They assured me they
had and that I would hear back from corporate in a day or two.
Several days went by with no word from them, and repeated calls to
Applebee's did not yield any satisfactory answer. We finally went in
about a week later and spoke personally to the manager who assured me
that they had filed the complaint but that I just had to wait to hear
back from corporate.
A month and a half later, I receive a letter in the mail from a claim
representative (dated March 28, 2007) stating they tried contacting me
in the last few days and that they haven't been able to reach me. If
I do not contact them in 10 business days, they will asume there is no
injury and will close the file. I have yet to be able to reach them.
I cannot believe how Applebee's has handled this entire situation. We
were faithful customers, on a first name basis with several employees
and managers who saw us regularly, and now we have to deal with this
crap. I was sick for several days after, but I still tried to be nice
and work with them to let them know that they have to be careful with
their food. I never set out to file a lawsuit, because we are not sue
happy people and don't feel lawsuits are the first course of action to
solving issues. We absolutely loved going to Applebee's, so we tried
to do the right thing and file a complaint to make sure this never
happens again with anyone else. Yet here we are being completely
ignored and being swept under the rug as if nothing happened. If this
happened to faithful regular customers, I wonder how they would treat
one time customers.
"Education is not the filling of a pail but the lighting of a fire."
--W. B. Yeats
"God felt sorry for us, because we cannot hear the angels sing.
That's why he gave us children's laughter."
"I'm an Investment Banker. I invest in my children's futures." Susan