UHAUL

Ottawa, ON

I made a reservation online, over four weeks before my move date. I used a

major credit card for the small holding fee. I was told that I would be

called on moving day between 9am and 11am and told which UHAUL location to

pick up my truck. It sounded sketchy, but I called their 800 number, and

was reassured that I would have a truck waiting for me that morning.

On move day, noon came and went, and still no call from my friends at UHAUL.

I called them and asked why no one had contacted me yet. I was told by

the rather gloomy- sounding rep that there were no trucks available. "Then

why did I pay you to reserve a truck?" I asked. This perplexed and angered

the rep, so I resigned myself to waiting. In the meantime, I made calls to

every truck rental joint in town, only to be shot down time and again. (this

was the first of the month, summer, on a weekend).

I finally got a call at 3pm (!) and was told to pick up my truck by 3:30pm.

Not much notice. Much not help that the location they gave me was literally

the furthest one from my address! It would've taken me 20 minutes to get

there with NO traffic and ONLY green lights! I explained this, said I might

be late by a few minutes, and was told that was fine. The rep even

apologized for the inconvenience.

I got to the location, signed, paid, got the keys, etc. As I'm loading an

extra dolly into the back, the uhaul guy tells me this truck has to be back

by 6pm! This is at 4:15pm! I am in utter disbelief by now, ready to climb

a tower with a rifle! I complain and yell, why didn't they tell me this on

the phone? What is the point of the reservation? What am I paying you for?

Why isn't this information on your website, or made clear to your

customers over the phone? What the hell is going on? I am ranting and

raving like a lunatic, not getting anywhere. In fact, I angered the rep so

badly, he stormed off and told me "take it or leave it."

Unbelievable! And by the way, I was informed that I would be charged $50

for every half hour I kept the truck past 6pm! They ditch my reservation,

screw me out of half the day I had to move, then give me two hours to move a

two bedroom apartment!

I ended up getting next to nothing done, stayed an extra night in my

apartment (sleeping on the couch), and was saved the next day by Ryder.

Stay the hell away from UHAUL. They make the stressful, tiring experience

of moving even more agonizing. And I have since heard dozens of others tell

me uhaul horror stories.

Lou Barlow, Ottawa, ON

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