book / Publisher

Hancock House Publishers Blaine, WA.( HancockHouse.com) I ordered a book by phone on 4/5/07.

I was told I would receive it by the 12 or 13th. On the 16th I called and no one answered, so I e-mailed. I got no response so I e-mailed them on the 17th complaining that I had not received the package or a response. On the 18th I got a reply accusing me of calling the wrong phone# and E-mailing the wrong address, and also that their shipper was sick and the package went out on the 10th. " It should be there any day now." On the 23rd I e-mailed again to say I still had not received the book, I got a reply that I should call Fed-Ex. I did and Fed -Ex requested shipper info . I requested this info specifically (Address, account # and day shipped.) Hancock replied with " What info?" and gave me address only. I e-mailed back to asking for a refund.