amp'd mobile

Online

I signed up for service through ampd online. I tried to call customer service to find out about the plans I had chosen, I wanted to add another line but couldn't figure out how from the website. Their automated system hung up on me twice after keeping me holding for about 10 mins each time. I decided to wait until the phone came in the mail, I was hoping there would be some paperwork in the box but there wasn't. When I got the phone in the mail, it wasn't activated, so I called customer service to activate it. It does not say anywhere online how to activate the phone. I stayed on hold for about 20 mins, on a prepay cell phone so I couldn't wait anymore. This was 10 pm, I don't know how many people could have been calling customer service at that time of night.

The next day, I called from my work phone. After being kept on hold for 45 minutes, I got the rudest person I've ever spoken to. She told me how to activate the phone, but the activation wouldn't go through. She asked for my contact information so a member of their tech support team could get back to me. I asked if it would be today, because I would have given her my work # instead of the prepaid cell phone #. She says, No, it'll be towards the end of next week, because they're moving their office.

OK, so I asked her to cancel my service, I can't wait a whole week and I can already see how their customer service is. She asks if I wouldn't rather have it suspended, so I don't get charged. I said no, cancel my account. Silence. Silence. Silence. I ask if she cancelled the account, she says Yeah and HUNG UP ON ME!

Do yourself a favor, don't bother with this company.

Chris