Verizon Wireless Complaint

My wife and I established service with Verizon Wireless after 6 years with T-Mobile. We did not have any issues with T-Mobile, we just wanted a little better coverage and the ability to call family with verizon mobile phones for free anytime.

Because the store stated that we would get free phones AND FREE ACTIVATION, we moved to Verizon Wireless. (If we renewed our T-Mobile contract for two years, we would get free phones and no activation so this what a major hot button when switching.) Without free activation, we would have stayed with T-Mobile. When I received our first bill, it was very high so I called customer service. I was told that the fee could not be waived. Two days ago, I asked to speak to a supervisor or manager and was refused twice. I left a message for a call back and did not get a reply. Yesterday, I called customer service again and got the same story. I asked to speak with a manager and was refused. I was transferred to retention. I asked retention about the advertisment I saw on TV and in print about "if you are not satisfied after 30 days, we will pay to switch you to another carrier." The retention rep told me that my plan only qualified for a switch during the first 15 days, not 30 days as shown in the ad. She said the only way out was to pay $175 per line. I asked to speak to a manager and was again refused. Today, I called Verizon Wireless 4 times and each time I asked to speak with a manager. The fifth time I called, I finally spoke with "Mike" in Las Vegas. He stated that Verizon would not waive the activation fee. I stated that I would begin filing complaints to the BBB and the Federal Trade Commission. H e said "Go ahead - they cannot do anything to us." Not a good experience....and definitely the way I run my business. I want out of the contract without a fee or my activation fees waived. I do not like dishonest practices.

Buyer Beware!!!!!!!!!!! (And do not use an independent store front dealer when buying phones!!!)