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Dish Network - Installation Damage
Posted on Monday, April 2nd, 2007 at 2:27am CDT by 09e03545
Company: Dish Network - Installation Damage
I wish I would have read Complaints.Com before allowing Dish Network into my life. Since my first contact with them through today (April 1, 2007), they have done nothing but lie (and call me a liar), break promises, and most recently attempts to extort money from me to get them to remove their equipment from my home and repair the damages that they and their subcontractor have caused.
I write this in hopes of the following:
(1) To prevent some other poor unsuspecting consumer from getting sucked into their web of lies;
(2) To share with the district attorney or some other government agency so they will stop Dish Network's blatant bait-and-switch practices as well as their extortion tactics (the U.S. Post Office might also be interested since they are using the U.S. Mail to send out lies);
(3) To get the following Dish Network executives to review their practices and solve my problems: Charles W. Ergen: Founder, Chairman, and CEO: Steven Schaver: President of EchoStar International ; Mark Jackson: President of EchoStar Technologies Corporation; James DeFranco: Executive Vice President; David Moskowitz: Executive Vice President and General Counsel; Michael Kelly: Executive Vice President, Dish Network Service, L.L.C. & Dish Network Customer Service; Nolan Daines: Executive Vice President of Information Technology and Broadband; David J. Rayner: Executive Vice President and Chief Financial Officer.
OK - so what is my problem, and what do I want? The story is long, but the bottom line is I want my home in the same condition as it was before I ever let Dish Network into my life.
(1) I want all of their equipment removed from my home without charging me extortion money to do it ($99 to be exact - and even then they said they would only take down the poorly installed dish, not remove it from my home or remove any of the other poorly installed equipment), and I want it done now (I have been calling for three weeks, since the date of the original installation).
(2) I want it done my Dish Network, not the subcontractor CHOICE COMMUNICATIONS who Dish Network paid to destroy my home (and my faith in the integrity and honesty of people).
(3) I want my carpet repaired (where they put cables under my carpet) - I want my walls, molding, and door jams sanded and painted (where they ran the cables all around my house using big brown staples)
(4) I want all fees that Dish Network has billed me for dropped
(5) I want an apology letter from the numerous people and departments I have dealt with who have lied, cheated, and deceived me, including the Customer Escalation Team (some of the most inept and devious of all), and the Executive Resolution Team and Customer Service (none of which were capable of keeping promises made - one even told me it was my problem, not theirs - and one even called me a liar)
To be fair, along the way I encountered a few employees capable of thought and effort, some of which attempted to think outside the box and help me fix the problems. Unfortunately, the Dish Network system (such as their phone triage system) prevented them from helping in the manner that would have been both morally, ethically, and I believe legally right.
Most recently, I was promised almost everything I wanted from the Corporate Resolution Team (how is that different from the Customer Escalation Team, or the Executive Resolution Team)? But to date, none of their promises were kept, and then lies were told to cover their tracks (for example, two weeks in a row I was promised an appointment with a Field Services Manager to assess the damage -- when he didn't show, Customer Service told me I canceled the appointment the first time, and then there was no record of the request the second time).
In the meantime, they are holding me hostage to keep Dish Network. They will not let me cancel because then they can't do a Deinstallation. And they can't do a Deinstallation until they send someone to see my home (eventhough I did finally get a Field Manager today who was very nice and he took pictures).
If there is any responsible and reliable member of the Executive Management Team who is willing (and capable) of helping - PLEASE DO!
See what's free at AOL.com.