An unjustified charge

I received two books that I did not order. Apparently the "do not order card" went astray. When I tried to return the books the Post Office refused, saying I had opened the package. I DID NOT!!! Since I refused to pay for shipping, I contacted QPB for help. I was sent shipping labels to return the books. Up to this point everything was acceptable.

Then I received bills for the shipping charges.

Then I received bills with late fees added.

Now I am receiving bills from a collection agency.

I do not feel that I owe either the shipping fee or the late charges.

I have cancelled my membership and will not consider doing business with QPB at any time in the future. Perhaps I will consider paying the $15.96 after I am certain that QPB has expended at least that amount on efforts to collect, but don't count on it.

P. L. Pascoe