Expedia Travel / On-line booking

I booked flight tickets three month ahead of my trip from Expedia.com. Without any notification, they changed one of my flights from one stop to two stops and added three hours longer fly. We found this out only days before our trip when we were checking the trip info from the website. We have to call them many times. Only after many tries a supervisor talked with us and they refuse to give any compensation for the change they made.

It is a very bad example of how they treat their customers. Please be aware that you may not get what you have booked and there will not be any compensation for that. I am very disappointed for what has happened for such a big company. From my experience, there is no advantage by using Expedia since they can not guaranty anything you have booked. I would suggest to use airline directly and other travel web sites. When a company becomes too big, it starts ignoring customers.

Comment On This

The same thing happened to me!!! This is ridiculous!

afshan