Door Knob Discount Center entry lock

doorknobdiscountcenter.com Living in a small, New Mexico town, I'm used to buying materials for my house through the Internet. I expect to pay a restocking fee. I don't expect the restocking fee to cover more than what is ordered and returned. When ordering an EMTEK doorknob, I incorrectly specified an inside lever for a left handed door. Little did I know that to order an inside lever, one needs to go outside. That is explained clearly on other web sites where I went after I received the entry set. If doorknobdiscountcenter.com has such an explanation, it's not where the ordering of a left or right lever is made. I asked to return the lever. Then I discovered that although the lever is specified separately in the order, it is sent only with all the other parts of the lockset, except the outside handle. Hence, the 25% restocking charge is not made for the lever, but for an additional $70 worth of other parts that do not have to be exchanged. Clever, no? I paid for the new materials. When they arrived, in a couple of weeks, I extracted the lever, leaving the $70 excess parts untouched, put in the left-handed lever, added all the id numbers and sent it off with a postal confirmation number. Within six days, someone from EMTEK picked up the package. A month passes. No credit. Five weeks go by. Still no credit. I contact doorknobdiscountcenter.com by email. They ask for the confirmation number. Another week passes. I send another email. I call. They are apologetic. Devastated even. The next day I receive a credit on my account. In all my experience, this is the least customer-oriented on-line company that I've encountered. Customers should expect the worst when they buy something here.

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I have had a horrible experience dealing with them also. I have faulty levers and have received poor customer service. I would never recommend this company to anyone. You just can't imagine how many problems I have had. Who would have thought that door handles could cause so many issues. You would think that they would be jumping to resolve any issues, but they are not. What a terrible company.