Complaint Against Austec Appliance Inc (Austin)

Complaint against the following company:

Austec Appliance Inc

10017 Janet Loop

Dripping Springs, TX

512 264-1367

The company is not dependable. The repairman was scheduled on Monday August 21 – but failed to either to show up or even to give a courtesy call. A rescheduled appointment was setup for Friday Sept 1, 2006. The repairman again failed to show up or give a courtesy call. The repairman failed again to show up on the next subsequent rescheduled appointments (Friday Sept 1 and Sept 2). On all instances, we were inconvenienced from waiting / rescheduling our days and rearranging our time-schedules.

A courtesy call would’ve been fine. However, to fail to show up on all 4 instances is just bad customer service.

Do not use Austec Appliance, Inc. Several complaint reports have already been filed against them with the BBB Central Texas (Austin Chapter). You can read them yourself. You will be convinced not to use them.

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Comment On This

This is an old story but I wanted to address it anyway. We are members of the BBB and have not had a legit complaint ever and never one not resolved. We did at one time have a Tech we let go for no show type reasons and have put systems in place to monitor every call. We run 70 to 100 calls a day and have a wall full of thank you letters from satisfied customers.

Comment On This

I too have this same complaint. I want to get the word out there and get them either to shape up or ship out.